Patient Experience & Scheduling Specialist

Excelsior Orthopaedics, LLP; Eastern Hills (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Excelsior Orthopaedics, LLP in New York seeks a friendly Patient Service Representative to serve as the first point of contact for patients entering the building. You will register patients, verify insurance, collect copays, and coordinate with therapists and billing to ensure a smooth patient experience.

The role emphasizes exceptional customer service, accurate data entry in MEDENT, and effective communication with patients and staff.

Qualifications

• Associates degree preferred; high school diploma or GED required.
• 1+ years medical office experience; patient registration experience desired.
• EMR experience required; MEDENT preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Verify appointment and insurance information; enter registration information into Medent.
• Perform registration procedures for new and follow-up patients; collect demographics, insurance and payment information.
• Collect copays, balance cash drawer, log weekly/monthly totals.
• Answer and route phone calls; assist scheduling with therapists and patients.
• Act as liaison between patient and billing department for billing issues.
• Verify referrals and authorizations prior to confirming scheduling appointments.
• Process checkout paperwork at completion of visit; schedule follow-up appointments as needed.

Skills

Customer service

Verbal communication

Written communication

Education

Associates degree preferred

High school diploma or GED required

Tools

MEDENT

Job description

Excelsior Orthopaedics, LLP in New York seeks a friendly Patient Service Representative to serve as the first point of contact for patients entering the building. You will register patients, verify insurance, collect copays, and coordinate with therapists and billing to ensure a smooth patient experience.

The role emphasizes exceptional customer service, accurate data entry in MEDENT, and effective communication with patients and staff.