Patient Services Rep: Labor & Delivery Front Desk

Cooper Norcross University Hospital; Camden (NJ); On-site; USD 25,000 - 40,000; Full time

Job summary

Cooper Norcross University Hospital in Camden, NJ is hiring a Patient Access Representative to ensure quality scheduling, greet patients, register, and collect copays with a friendly, informative approach. You will be the front-line contact for incoming patients and use AIDET to communicate effectively.

The role emphasizes excellent communication, organizational skills, and proficiency with registration systems; bilingual abilities are a plus. A hospital setting and Epic experience are preferred.

Qualifications

• Must have customer service experience in a medical setting.
• Excellent verbal and written communication skills.
• Ability to greet, register and schedule patients with professionalism.

Responsibilities

• Greet, register, schedule appointments and collect point-of-service copays.
• Provide general information to patients and families using AIDET.
• Serve as front-line contact for all incoming patients.
• Act as non-clinical navigator during discharge coordination.
• Demonstrate organization and strong teamwork while supporting Cooper Norcross Health missions.

Skills

Customer service

Phone etiquette

Communication

Organizational skills

Computer literacy

Front desk/Reception

Education

High School diploma or equivalent

Tools

Epic EMR

Job description

Cooper Norcross University Hospital in Camden, NJ is hiring a Patient Access Representative to ensure quality scheduling, greet patients, register, and collect copays with a friendly, informative approach. You will be the front-line contact for incoming patients and use AIDET to communicate effectively.

The role emphasizes excellent communication, organizational skills, and proficiency with registration systems; bilingual abilities are a plus. A hospital setting and Epic experience are preferred.