Labor & Delivery Patient Services Rep: Care Navigator

Cooper University Health Care; Camden (NJ); Sur place; USD 25 000 - 40 000; Plein temps

Résumé du poste

Cooper Norcross Health in Camden, NJ seeks a Patient Services Representative for Labor & Delivery. You will greet, register and schedule patients, collect copays, and provide information to patients and families using AIDET, serving as the frontline contact.

The role emphasizes customer service, organization, and independent work while upholding Cooper's values. Bilingual English/Creole or English/Spanish is preferred; high school diploma required; Epic experience preferred.

Qualifications

• High School diploma or equivalent.
• Experience in patient registration and scheduling.
• Skills in medical insurance pre-certifications and referrals.
• Excellent communication and customer service.
• Epic experience preferred.

Responsabilités

• Ensure quality patient scheduling and telephone etiquette.
• Serve as front-line contact for incoming patients.
• Greet, register, schedule patients and collect copays.
• Provide general information to patients and families using AIDET.
• Act as non-clinical navigator during discharge coordination.

Connaissances

Customer service

Phone etiquette

Registration

Scheduling

Communication skills

Computer skills

Bilingual English/Creole

Bilingual English/Spanish

Formation

High School Diploma

Outils

Epic

Description du poste

Cooper Norcross Health in Camden, NJ seeks a Patient Services Representative for Labor & Delivery. You will greet, register and schedule patients, collect copays, and provide information to patients and families using AIDET, serving as the frontline contact.

The role emphasizes customer service, organization, and independent work while upholding Cooper's values. Bilingual English/Creole or English/Spanish is preferred; high school diploma required; Epic experience preferred.