Patient Services Concierge: Registration & Scheduling

Cooper University Health Care; Voorhees Township (NJ); On-site; USD 25,000 - 40,000; Full time

Job summary

Cooper Norcross Health in Camden, NJ, is seeking a Front Desk/Registration Clerk to greet patients using AIDET and provide outstanding service across the ambulatory network. The role requires registration experience, proficiency with insurance processes, and strong communication and teamwork.

You will support appointments, verify demographics, and assist patients with outreach and payments in a fast-paced setting. High school diploma required; NAHAM CHAA certification is a plus.

Qualifications

• Registration, scheduling, and pre-certifications experience.
• Strong communication and teamwork skills.
• Proficiency with medical records and insurance processes.
• Excellent customer service and organizational abilities.

Responsibilities

• Register patients and verify demographics and insurance information.
• Schedule appointments and coordinate patient outreach (MyChart, confirmations).
• Collect co-pays and balance cash drawer; document transactions.
• Greet patients using AIDET and guide them to appropriate services.
• Assist with front desk tasks and maintain accurate records across multiple offices.

Skills

Customer service

Communication

Teamwork

Multitasking

Education

High School Diploma or equivalent

CHAA certification (preferred)

Tools

Epic experience

Job description

Cooper Norcross Health in Camden, NJ, is seeking a Front Desk/Registration Clerk to greet patients using AIDET and provide outstanding service across the ambulatory network. The role requires registration experience, proficiency with insurance processes, and strong communication and teamwork.

You will support appointments, verify demographics, and assist patients with outreach and payments in a fast-paced setting. High school diploma required; NAHAM CHAA certification is a plus.