Patient Services Rep / IR

Ardent Health Services; Tulsa (OK); On-site; USD 32,000 - 40,000; Full time

Job summary

Ardent Health Services in Tulsa, OK is seeking a Day shift, full-time Patient Services Representative. The role involves greeting patients, verifying insurance, registering patients, collecting payments, and data entry to support accurate medical records.

Responsibilities include ensuring patient flow, scheduling appointments, handling referrals, and answering phones in a courteous manner. A High School Diploma or GED is required, with hospital or customer service experience preferred.

Qualifications

• High School Diploma or GED is required.
• Previous customer service or hospital experience is preferred.

Responsibilities

• Assist patients and visitors with courteous, timely service.
• Verify insurance and register patients in the system.
• Process payments and enter charge slips accurately.
• Assist with referrals and data entry tasks as needed.
• Maintain patient flow and scheduling for physician/provider appointments.
• Answer phones promptly and direct callers or assist as needed.
• Uphold Hillcrest Healthcare System policies and procedures.

Skills

Customer service

Insurance verification

Registration

Data entry

Payment collection

Phone etiquette

Education

High School Diploma or GED

Job description

Join our team as a day shift, full-time, Patient Services Rep in Tulsa, OK.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Hillcrest Medical Center is a 656-bed hospital that includes The Alexander Burn Center, The Peggy V. Helmerich Women's Health Center, Kaiser Rehabilitation Center, the latest technology for the treatment of cancer, and the Oklahoma Heart Institute.
• The Patient Service Representative role consisting of customer service, insurance verification, registration, payment collection and data entry and referrals.
• Responsible for ensuring patient flow, medical record availability and completeness, scheduling physician/provider appointments and maintenance of physician appointment schedules.
• Receives and greets patients and visitors, ascertaining their needs and assisting them in a timely and courteous manner.
• Answers telephone promptly in a customer friendly manner.
• Collects and verifies accurate patient information and enters into registration system.
• Receives payment for services and correctly completes charge slips for data entry.
• Committed to being a team player by performing all duties as required or assigned to provide quality patient care.
• The individual will also have responsibility to uphold the policies and procedures of Hillcrest Healthcare System.

Job Requirements:

• High School Diploma or GED
• Previous customer service or hospital experience preferred