Patient Service Representative (Full Time - Springfield, MO)

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative (PSR) to manage front desk operations at the Mercy Surgery Center. You will be the first point of contact for patients and visitors, ensuring a positive and seamless patient experience.

This full-time role requires strong communication, accuracy in data entry, and a commitment to confidentiality. Preferred candidates have one year of medical office experience, and Mercy offers comprehensive benefits.

Qualifications

• Education: High school diploma or equivalent.
• Experience: One year of applicable medical office experience.

Responsibilities

• Manage front desk operations and patient flow to ensure a positive patient experience.
• Interact with patients, visitors, and healthcare staff in a courteous and professional manner.
• Enter patient information and schedule appointments with accuracy and confidentiality.
• Maintain privacy and follow clinic procedures during daily front desk duties.
• Attend Clinic Core Front Desk Training post-hire.

Skills

Strong verbal and written communicatie

Data entry

Customer service

Accuracy and attention to detail

Confidentiality

Ability to work under pressure

Front Desk Training

Education

High school diploma

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Located at the MERCY SURGERY CENTER

FULL TIME

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Entry level, full time

Entry level, full time