Patient Svc Rep-FT, Days, Peds Clinic

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Cape Girardeau (MO); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Retirement plan matching

Job summary

The Patient Service Representative (PSR) at Mercy Hospital Southeast - Peds Clinic in Cape Girardeau is the first contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

This full-time role requires a high school diploma, strong communication and data-entry skills, and a commitment to patient confidentiality while delivering courteous, professional service at the point of care.

Qualifications

• High school diploma or equivalent.
• One year of medical office experience preferred.
• Strong communication and customer service skills required.
• Ability to maintain patient confidentiality and privacy.
• Ability to work under pressure and adapt as needed.

Responsibilities

• Greet patients and visitors and manage front desk interactions.
• Enter patient information accurately and assist with scheduling.
• Support clinic operations and patient flow throughout the day.

Skills

Verbal and written communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptable under pressure

Clinic front desk training

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Location: Mercy Hospital Southeast - Peds Clinic, 25 Doctors Park, Cape Girardeau, MO 63701

Hours/Schedule: Full-Time (40-hrs per week)

Job Description

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): PSR