Rehab Services Enterprise Scheduling Registrar, FT Days

PIH Health; Whittier (CA); On-site; USD 32,000 - 45,000; Full time

Job summary

PIH Health is seeking an experienced Medical Front Desk/Office Coordinator to manage patient scheduling and registration for outpatients at multiple clinics in a fast-paced setting. You will handle insurance authorizations, verification, and chart preparation to ensure smooth revenue cycle operations.

The role demands strong communication, high attention to detail, and bilingual capabilities in Spanish/Chinese.

Qualifications

• Knowledge of Insurance and Authorization process.
• Demonstrated attention to detail.
• Ability to communicate effectively and tactfully.
• Computer Skills/Typing 45 wpm minimum.
• Medical Terminology or demonstrated proficiency within six months of hire date.
• Telephone experience with good phone etiquette.
• Bilingual skills in Spanish/Chinese.
• Fluent reading, writing and speaking English.

Responsibilities

• Handle patient scheduling and registration for outpatients.
• Process insurance authorizations and verification.
• Manage phones, faxing, filing and chart preparation.
• Coordinate with workers' comp adjusters and insurance representatives for revenue cycle protection.
• Support multi-clinic operations in a fast-paced environment and adapt to changing responsibilities.

Skills

Insurance knowledge

Attention to detail

Communication

English fluent

Typing 45 wpm

Medical terminology

Telephone etiquette

Bilingual (Spanish/Chinese)

Policy adherence

Education

High School Diploma

Job description

This position performs all tasks related to office operations including patient scheduling and registration of outpatients in an efficient, accurate and hospitable manner to ensure that patient, physician, and hospital needs are met. Job duties include Insurance authorization, chart preparation, faxing, filing, and managing the phones, setting up recurring visits for patients, overseeing prescription management, monitoring patient visit activity and purging inactive account, following up on incomplete patient referrals, conversing with workers comp adjusters and insurance representatives to assure revenue cycle protection, recurring account oversight, Medicare Cap Management for Medicare patients, Insurance Verification, ability to work in multiple clinic and office settings in a very high paced environment, changing operation functions and work responsibilities daily. Engages in performance improvement activities as needed and serves as a communication facilitator for area of responsibility.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women's health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology.

Required Skills

• Knowledge of Insurance and Authorization process
• Demonstrated attention to detail
• Demonstrated ability to communicate effectively and tactfully
• Good English spelling skills
• Good English reading and comprehension skills
• Ability to follow directions as outlined in policies or given by Supervisor
• Computer Skills/Typing 45 wpm minimum
• Medical Terminology or demonstrated proficiency within six months of hire date (via a course or self-guided study program)
• Telephone experience with good phone etiquette
• Bilingual skills in Spanish/Chinese
• Talking or hearing essential to communicate with patients and staff
• Good communication skills; read, speaks and writes English fluently

Required Experience

Required:
1 year experience of customer service or related field; 1 year experience in a doctor's office scheduling patients or hospital registration/admitting

Preferred:
High School Diploma or equivalent is preferred

Address

12401 Washington Blvd.

Salary

23.00-33.12

Shift

Variable

Zip Code

90602