Patient Services Representative

Women's Health Arizona; Phoenix (AZ); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

Women's Health Arizona seeks a Patient Service Representative to warmly greet patients, verify insurance, schedule appointments, and support front desk operations.

The ideal candidate communicates clearly, is detail-oriented, and brings empathy to a fast-paced healthcare setting, ensuring a positive patient experience for all visitors.

Qualificações

• High school diploma or equivalent; associate degree or healthcare admin certification preferred.
• 1-2 years in customer service or admin, preferably in healthcare.
• Excellent customer service and professional communication.
• Strong organizational skills and ability to multitask in a fast-paced setting.
• Proficiency with computer software, EHRs, and office equipment.
• Knowledge of medical terminology, insurance verification, and HIPAA.
• Ability to maintain confidentiality with discretion.
• Compassionate and empathetic attitude toward patients and families.

Responsabilidades

• Greet patients and assist with check-in/check-out and demographic/insurance verification.
• Schedule, reschedule, verify availability, and coordinate referrals and tests.
• Verify insurance coverage, obtain pre-authorizations as needed.
• Answer calls and inquiries; relay messages to providers.
• Support front desk with filing, faxing, scanning, and records organization.

Conhecimentos

Customer service

Communication skills

Organizational skills

HIPAA knowledge

EHR systems

Medical terminology

Confidentiality

Empathy

Formação académica

High school diploma or equivalent

Associate's degree or certification in healthcare administration

Ferramentas

EHR systems

Office software

Descrição da oferta de emprego

Description

The Patient Service Representative will be responsible for greeting patients, scheduling appointments, verifying insurance information, and assisting with administrative tasks to ensure a positive patient experience. The ideal candidate will have excellent communication skills, attention to detail, and a passion for providing exceptional customer service in a healthcare setting.

(Spanish speaking preferred)

Responsibilities

• Patient Check-In and Check-Out: Greet patients in a courteous and professional manner upon arrival at the practice. Verify patient demographic and insurance information, updating records as necessary. Assist patients with completing registration forms and obtaining necessary signatures.


• Appointment Scheduling: Schedule patient appointments accurately, ensuring appropriate time slots and provider availability. Coordinate scheduling of follow-up appointments, referrals, and diagnostic tests as directed by healthcare providers. Confirm appointments with patients via phone, email, or text message as needed.


• Insurance Verification and Authorization: Verify patient insurance coverage, eligibility, and benefits using electronic systems or contacting insurance carriers. Obtain pre-authorizations and referrals for procedures and services as required by insurance plans.


• Patient Communication: Answer incoming calls and respond to patient inquiries in a timely and professional manner. Provide information to patients regarding appointment scheduling, practice policies, and services offered. Relay messages to healthcare providers and clinical staff as needed.


• Administrative Support: Assist with administrative tasks, such as filing, faxing, scanning, and organizing medical records. Maintain cleanliness and organization of the front desk area and waiting room. Perform other duties as assigned by practice management or healthcare providers.

Requirements

• High school diploma or equivalent required; Associate's degree or certification in healthcare administration preferred.


• Minimum of 1-2 years of experience in a customer service or administrative role, preferably in a healthcare or medical office setting.


• Excellent customer service skills, with the ability to communicate effectively and professionally with patients, staff, and visitors.


• Strong organizational skills, attention to detail, and ability to manage multiple tasks and priorities in a fast-paced environment.


• Proficiency in using computer software applications, electronic health records (EHR) systems, and office equipment.


• Knowledge of medical terminology, insurance verification processes, and HIPAA regulations.


• Ability to maintain confidentiality and handle sensitive information with discretion.


• Compassionate and empathetic attitude towards patients and their families.