Patient Services Specialist — Multisite Front Desk

Midwest Ear, Nose & Throat Specialists; Woodbury (MN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid holidays

PTO accrual

Personal health day

Job summary

Midwest Ear, Nose & Throat Specialists is seeking a friendly Front Desk Representative to join our patient-focused team across three clinic locations. You will greet patients, schedule visits, collect co-pays, and enter demographic and insurance information to support smooth check-in and registration.

Ideal candidates have 1+ year in customer service or medical office settings, experience with EMR systems, and a valid driver’s license.

Qualifications

• High School Diploma or equivalent required.
• Willingness to travel between all three clinic locations.
• Valid Driver’s License required.
• 1+ year customer service or reception experience preferred.
• 1+ year medical office experience preferred.
• 1+ year EMR system experience preferred.

Responsibilities

• Answer phone calls and schedule all providers and patient appointments.
• Prepare patient charts during check in.
• Greet patients and maintain efficient registration process.
• Enter demographic and insurance information into the system.
• Collect co-pays shown on patient accounts.
• Schedule patients for appointments accurately.
• Notify patients of collection policies and procedures.
• Take accurate phone messages for providers and staff.
• Route calls to the appropriate department.
• Notify staff when supplies are needed and follow standard protocol.
• Other duties as assigned.

Skills

Customer service

Reception experience

Driver's license

Tools

EMR system

Job description

Midwest Ear, Nose & Throat Specialists is seeking a friendly Front Desk Representative to join our patient-focused team across three clinic locations. You will greet patients, schedule visits, collect co-pays, and enter demographic and insurance information to support smooth check-in and registration.

Ideal candidates have 1+ year in customer service or medical office settings, experience with EMR systems, and a valid driver’s license.