Patient Services Representative

Midwest Ear, Nose & Throat Specialists; Vadnais Heights (MN); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health, HSA with Employer Contribution

Job summary

Midwest Ear, Nose & Throat Specialists is seeking a Front Desk Representative to support patients and improve the overall experience at our clinics. You will handle check-in, scheduling, and data entry for demographics and insurance while maintaining a friendly, efficient front desk.

Responsibilities include answering calls, collecting co-pays, updating EMR records, and coordinating with providers and staff across three clinics. This role offers growth opportunities and on-site work in Minnesota.

Qualifications

• 1+ year customer service or reception experience.
• 1+ year medical office experience.
• 1+ year experience of working in an EMR system.
• Willingness and ability to work and travel between all three clinic locations.

Responsibilities

• Answer phone calls and schedule all providers and patient appointments.
• Prepare patient charts during check in.
• Greet patients and maintain an efficient registration process.
• Obtain and enter demographic and insurance information into the system.
• Collect co-pays shown on patient accounts.
• Schedule patients accurately and effectively for appointments.
• Notify patients of collection policies and procedures.
• Take accurate and complete phone messages for providers and staff.
• Route calls to the appropriate department when needed.
• Notify staff when supplies are needed and follow standard supply protocol.
• Other duties as assigned.

Skills

Customer service

Reception

EMR system

Driver's license

Education

High School Diploma or equivalent

Job description

Job Duties

Do you want to share your passion for healthcare? Are you looking for your next challenge? Join us in partnering with our patients to improve well-being through comprehensive high-value healthcare.

This is an amazing opportunity to contribute to a growing organization and utilize your skills in multiple specialty areas including ENT, Allergy & Asthma, and Facial Plastics. Your role as a Front Desk Representative will allow you to serve the community, simplify healthcare, and help to provide creative solutions to ensure a world class experience. You'll join a creative and passionate team of physicians and clinical staff. This role offers plenty of opportunity to grow your skills and expand your knowledge in healthcare!

Responsibilities

• Answer phone call and schedule all providers and patient appointments.
• Prepare patient charts during check in.
• Greet patients and maintain and effective and efficient registration process.
• Obtain and enter demographic and insurance information into the system.
• Collect any co-pays shown on patient accounts.
• Schedule patients accurately and effectively for appointments.
• Notify patients of collection policies and procedures.
• Take accurate and complete phone messages for providers and staff.
• Route calls to the appropriate department when needed.
• Notify appropriate staff when supplies are needed and following standard supply protocol.
• Other duties as assigned.

Minimum Education Required

High School Diploma or equivalent

Minimum Experience Required

• 1+ year customer service or reception experience
• 1+ year medical office experience
• 1+ year experience of working in an EMR system
• Willingness and ability to work and travel between all three clinic locations
• Valid Driver’s License

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

No

Veterans Encouraged to Apply

Yes

Physical Required

No

Drug Test Required

No

Compensation

$19.00 - $22.00 / Hourly

Postal Code

55127

Job Type

Full Time

Place of Work

On-site

Requisition ID

4353146

Job Benefits

• Health, HSA with Employer Contribution, Dental, Vision, Group Life Insurance, Long-term Disability, Vacation, Earned Sick and Safe Time, Personal Health, eight (8) paid holidays, 401k Employer Match, 401k Profit Sharing Plan