Front Desk & Patient Experience Specialist

Grand-Rapids-Ear,-Nose-and-Throa; Wyoming (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekdays only schedule

Benefits package

Paid time off (PTO)

Job summary

Grand Rapids Ear, Nose & Throat in Wyoming, MI is seeking a Front Desk Receptionist to join our busy medical practice. This full-time role offers a Monday through Friday schedule with no weekends, a strong benefits package, and PTO to support work-life balance.

The receptionist will greet patients, collect copays, document demographics, schedule follow-ups, and ensure accurate records while delivering friendly, patient-centered service in a fast-paced environment.

Qualifications

• High School Diploma or GED is required.
• Ability to thrive in a fast-paced environment.
• Excellent customer service and computer skills.
• Strong verbal and written communication skills.
• Friendly, personable demeanor.
• Detail oriented.
• Ability to multi-task.
• One year of patient-facing customer service is preferred but not required.

Responsibilities

• Greeting patients.
• Obtaining and documenting patient demographic information.
• Collecting copays and balances.
• Scheduling follow-up appointments.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Detail oriented

Education

High School Diploma or GED

Job description

Grand Rapids Ear, Nose & Throat in Wyoming, MI is seeking a Front Desk Receptionist to join our busy medical practice. This full-time role offers a Monday through Friday schedule with no weekends, a strong benefits package, and PTO to support work-life balance.

The receptionist will greet patients, collect copays, document demographics, schedule follow-ups, and ensure accurate records while delivering friendly, patient-centered service in a fast-paced environment.