Patient Services Rep

RWJBarnabas Health; Old Bridge Township (NJ); On-site; USD 28,000 - 36,000; Full time

Job summary

RWJBarnabas Health is seeking a Patient Services Representative (PSR) in Old Bridge HUB. The role supports patient check-in/out, appointment scheduling, and records management in a fast-paced setting.

Ideal candidates will have a high school diploma or GED, strong communication skills, and familiarity with EMR systems. Employment is full-time on-site with a Monday–Friday day schedule and competitive pay.

Qualifications

• High School Diploma or GED required.
• Strong communication and interpersonal skills.
• Experience in medical receptionist or general office role preferred.

Responsibilities

• Welcoming patients and performing check-in/check-out with professionalism.
• Reviewing schedules and preparing for patient visits.
• Scheduling patient appointments and follow-ups.
• Answering routine questions in person and by phone with courteous service.
• Performing clerical tasks: copying, scanning, faxing, mail distribution.
• Creating and organizing patient health records.
• Coordinating with insurance providers for pre-authorizations.
• Protecting patient privacy and maintaining a safe practice environment.

Skills

Customer service

Communication

Organization

Attention to detail

Teamwork

Multitasking

Education

High School Diploma or GED

Associate's or Bachelor's degree preferred

Tools

EMR systems

Job description

Job Title: Patient Services Rep

Location: Old Bridge HUB

Department Name: Old Bridge HUB

Req #: 0000257979

Status: Hourly

Shift: Day

Pay Range: $20.63- $25.71 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

As a Patient Service Representative (PSR), a typical day might include:

• Welcoming patients and performing patient check-in and check-out functions with professionalism and compassion.
• Preparing for patient visits by reviewing schedules and ensuring all necessary information is available.
• Scheduling patient appointments and coordinating follow-up visits as needed.
• Answering routine questions in person and over the telephone while providing exceptional customer service.
• Performing clerical responsibilities including copying, scanning, faxing, sorting, and distributing mail.
• Creating, maintaining, filing, and organizing patient health record information.
• Coordinating with insurance providers and handling pre-authorizations and certifications as necessary.
• Protecting patient privacy and contributing to a safe, efficient, and welcoming practice environment.

The Patient Service Representative (PSR) role might be for you if:

• You are passionate about delivering excellent customer service and creating a positive patient experience.
• You communicate clearly and compassionately with patients, families, and team members.
• You stay organized and can effectively manage multiple priorities in a fast-paced environment.
• You pay close attention to detail and value accuracy in your work.
• You work well independently and collaboratively as part of a team.
• You lead with integrity and are proud to represent the RWJBarnabas Health mission, vision, and values.
• Schedule: Monday through Friday 8:00am-5:00pm, Full-Time 40 hours per week

To be considered for this opportunity, you must have a High School Diploma or General Education Degree (GED) and relevant experience and/or training. Candidates must demonstrate a clear understanding of the importance of patient satisfaction and safety and possess strong oral and written communication skills. Preferred qualifications include an Associate's or Bachelor's degree, 1-2 years of previous medical receptionist or general office experience, and knowledge of medical terminology and electronic medical record (EMR) systems.