Patient Services Rep

RWJBarnabas Health; Holmdel Township (NJ); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Short/Long Term Disability

Life & AD&D Insurance

Tuition Reimbursement

FSA health care/dependent care

Wellness Programs

Voluntary Benefits

Partner Discounts

Job summary

RWJBarnabas Health is seeking a Patient Services Representative to support Primary Care at Bell Works in Holmdel, NJ. The role focuses on patient check-in/out, appointment scheduling, triage calls, and routine clerical tasks to ensure smooth daily operations.

The PSR will collaborate with physicians, managers, and staff to enhance patient experience, safety, and privacy in a busy health center setting.

Qualifications

• High School Diploma or GED is required; relevant experience helps.
• Associates or Bachelor’s degree is preferred but not mandatory.
• Experience with patient satisfaction and safety is valued.

Responsibilities

• Performs patient check-in and check-out functions.
• Answers routine questions in person and on the phone.
• Handles basic clerical tasks like scanning, copying and mailing.
• Maintains health records and patient files, and organizes information.
• Coordinates with insurance providers for pre-authorizations.

Skills

Strong communication

Attention to detail

Multitasking under pressure

Teamwork and independence

Education

High School Diploma or GED

Associates or Bachelor’s Degree (preferred)

Tools

EMR systems

Job description

Req #: 0000256424

Category: Revenue Cycle and Patient Access

Status: Full-Time

Shift: Day

Facility: Barnabas Health Medical Group

Department: Primary Care at Bell Works

Pay Range: $20.63 - $25.71 per hour

Location: 101 Crawfords Corner Rd, Holmdel, NJ 07733

Job Title: Patient Services Rep

Location: Barnabas Health Medical Group

Department Name: Primary Care at Bell Works

Req #: 0000256424

Status: Hourly

Shift: Day

Pay Range: $20.63 - $25.71 per hour

Pay Transparency

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview

The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedule patient appointments, and perform routine clerical tasks. The PSR acts as a practice ambassador, contributing to overall patient experience, safety, and privacy.

Qualifications

Required

• High School Diploma or General Education Degree (GED)
• Relevant experience and/or training, or equivalent combination of education and experience
• Demonstrates a clear understanding of the importance of patient satisfaction and safety
• Strong oral and written communication skills
• Attention to accuracy and detail
• Able to multitask and work under pressure
• Ability to work independently and in a team environment

Preferred

• Associates Degree or Bachelor’s Degree
• Previous medical receptionist experience or background in general office
• Knowledge of medical terminology and electronic medical record (EMR) systems

Scheduling Requirements

• Day Shift
• Monday, 9am-5:30pm, Tuesday 11am-7:30pm, Wednesday 9am-5:30pm, Thursday 11am-7:30pm, Friday 9am-5:30pm.
• Alternating Saturdays 7am-5:30pm
• Full-Time, 40 Hours Per Week

Essential Functions

• Performs patient check-in and check-out functions
• Answers routine questions in person and over the telephone
• Performs basic clerical functions such as copying, scanning, faxing, sorting and distributing mail
• Creates and maintains health record information, files and organizes as needed
• Coordinates with insurance providers and handles pre-authorizations and certifications as necessary

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits And Perks

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer