Patient Services Rep, CMA Required

RWJBarnabas Health; Warren Township (NJ); On-site; USD 29,000 - 36,000; Full time

Job summary

RWJBarnabas Health is seeking a Patient Services Representative for the Comprehensive Family Medicine practice in New Jersey. The role is an hourly, full-time position with a day shift (Mon-Thu 7:30am-4:30pm; Fri 7:30am-3:30pm).

The PSR will greet patients, manage check-in/check-out, schedule visits, coordinate with insurance, and maintain patient records with high privacy standards in a busy clinical setting.

Qualifications

• High school diploma or GED is required; CMA certification preferred.
• Experience in patient-facing roles and understanding of patient satisfaction is expected.
• Knowledge of medical terminology and EMR systems is advantageous.

Responsibilities

• Check-in and check-out patients professionally and compassionately.
• Review schedules and prepare necessary patient information for visits.
• Schedule and coordinate patient appointments and follow-ups.

Skills

Customer service

Communication

Organization

Attention to detail

Teamwork

Education

High School Diploma or GED

Certified Medical Assistant Certification

Associate's or Bachelor's degree

Tools

EMR systems

Job description

Job Title: Patient Services Rep

Location: Barnabas Health Medical Group

Department Name: Comprehensive Family Medicine

Req #: 0000263152

Status: Hourly

Shift: Day

Pay Range: $21.07 - $26.22 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Our Patient Services Reps are the heartbeat of the patient experience. Step into a fast-paced, patient-focused role where every interaction makes a difference. As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ensure efficient day-to-day operations.

The Patient Service Representative (PSR) may be the perfect role for you if you enjoy helping others, thrive in a busy environment, and are passionate about creating positive experiences for patients and their families. If you are organized, customer-service driven, and motivated to make a meaningful impact with every interaction, this position provides the opportunity, challenge, and purpose you are seeking.

As a Patient Service Representative (PSR), a typical day might include the following:

• Welcoming patients and performing patient check-in and check-out functions with professionalism and compassion.
• Preparing for patient visits by reviewing schedules and ensuring all necessary information is available.
• Scheduling patient appointments and coordinating follow-up visits as needed.
• Answering routine questions in person and over the telephone while providing exceptional customer service.
• Performing clerical responsibilities including copying, scanning, faxing, sorting, and distributing mail.
• Creating, maintaining, filing, and organizing patient health record information.
• Coordinating with insurance providers and handling pre-authorizations and certifications as necessary.
• Protecting patient privacy and contributing to a safe, efficient, and welcoming practice environment.

The Patient Service Representative (PSR) role might be for you if:

• You are passionate about delivering excellent customer service and creating a positive patient experience.
• You communicate clearly and compassionately with patients, families, and team members.
• You stay organized and can effectively manage multiple priorities in a fast-paced environment.
• You pay close attention to detail and value accuracy in your work.
• You work well independently and collaboratively as part of a team.
• You lead with integrity and are proud to represent the RWJBarnabas Health mission, vision, and values.
• Schedule: Day shift, Monday through Thursday 7:30am-4:30pm & Fridays 7:30am-3:30pm, Full-Time 40 hours per week

To be considered for this opportunity, you must have a High School Diploma or General Education Degree (GED) and relevant experience and/or training.A Certified Medical Assistant Certification is required as well. Candidates must demonstrate a clear understanding of the importance of patient satisfaction and safety and possess strong oral and written communication skills. Preferred qualifications include an Associate's or Bachelor's degree, previous medical receptionist or general office experience, and knowledge of medical terminology and electronic medical record (EMR) systems.