Patient Services Rep

RWJBarnabas Health

Old Bridge (NJ)

On-site

USD 29,000 - 36,000

Full time

8 days ago

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Benefits offered by this job

PTO

Medical insurance

Dental insurance

Vision insurance

Retirement Plans

Disability insurance

Life Insurance

Tuition Reimbursement

Flexible Spending Account

Wellness Programs

Employee discounts

Job summary

RWJBarnabas Health in Old Bridge, NJ is seeking a Patient Services Representative to support front-desk operations, check-in/out patients, and coordinate scheduling with care teams. Requirements include a High School Diploma or GED, strong verbal and written communication skills, attention to detail, and knowledge of medical terminology and EMR systems.

Schedule: Monday through Friday, 8:00am–5:00pm, full-time.

Qualifications

High School Diploma or GED required with relevant experience or training.
Strong oral and written communication skills and patient-focused approach.
Knowledge of medical terminology and EMR systems preferred.

Responsibilities

Welcoming patients and performing check-in/check-out with professionalism.
Reviewing schedules and ensuring information is available for visits.
Scheduling appointments and coordinating follow-up visits.
Answering routine questions in person and by phone with excellent service.
Performing clerical tasks including copying, scanning, faxing, and mail handling.
Maintaining and organizing patient health records.
Coordinating with insurance providers and handling pre-authorizations as needed.
Protecting patient privacy and contributing to a safe, welcoming practice.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High School Diploma or GED

Associate's or Bachelor's degree (preferred)

Tools

EMR systems

Job description

Req #: 0000257979

Category: Revenue Cycle and Patient Access

Status: Full-Time

Shift: Day

Facility: Barnabas Health Medical Group

Department: Old Bridge HUB

Pay Range: $20.63 - $25.71 per hour

Location: 1980 Highway US-9, Old Bridge, NJ 08857

Job Title: Patient Services Rep

Location: Old Bridge HUB

Department Name: Old Bridge HUB

Req #: 0000257979

Status: Hourly

Shift: Day

Pay Range: $20.63 - $25.71 per hour

Pay Transparency

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

As a Patient Service Representative (PSR), a typical day might include the following:

Welcoming patients and performing patient check-in and check-out functions with professionalism and compassion.
Preparing for patient visits by reviewing schedules and ensuring all necessary information is available.
Scheduling patient appointments and coordinating follow-up visits as needed.
Answering routine questions in person and over the telephone while providing exceptional customer service.
Performing clerical responsibilities including copying, scanning, faxing, sorting, and distributing mail.
Creating, maintaining, filing, and organizing patient health record information.
Coordinating with insurance providers and handling pre-authorizations and certifications as necessary.
Protecting patient privacy and contributing to a safe, efficient, and welcoming practice environment.

The Patient Service Representative (PSR) role might be for you if:

You are passionate about delivering excellent customer service and creating a positive patient experience.
You communicate clearly and compassionately with patients, families, and team members.
You stay organized and can effectively manage multiple priorities in a fast-paced environment.
You pay close attention to detail and value accuracy in your work.
You work well independently and collaboratively as part of a team.
You lead with integrity and are proud to represent the RWJBarnabas Health mission, vision, and values.
Schedule: Monday through Friday 8:00am-5:00pm, Full-Time 40 hours per week

To be considered for this opportunity, you must have a High School Diploma or General Education Degree (GED) and relevant experience and/or training. Candidates must demonstrate a clear understanding of the importance of patient satisfaction and safety and possess strong oral and written communication skills. Preferred qualifications include an Associate's or Bachelor's degree, 1-2 years of previous medical receptionist or general office experience, and knowledge of medical terminology and electronic medical record (EMR) systems.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.