Patient Services Rep, Float

RWJBarnabas Health; Union (NJ); On-site; USD 28,000 - 35,000; Full time

Job summary

RWJBarnabas Health in New Jersey seeks a Patient Services Representative for Barnabas Health Medical Group. You will greet patients, check-in/out, schedule visits, and coordinate with insurance, while maintaining privacy and accuracy.

Day shift, with options 7:00am–3:30pm or 9:30am–6:00pm; Per Diem. Requires a High School Diploma; Associate's/Bachelor's preferred. Travel between satellite offices is expected.

Qualifications

• High School Diploma or GED required.
• Strong oral and written communication skills.
• Preferred: Associate's or Bachelor's degree.
• Experience in medical receptionist or general office work preferred.
• Familiarity with medical terminology and EMR systems.

Responsibilities

• Welcoming patients and performing check-in/check-out functions with professionalism.
• Preparing for visits by reviewing schedules and necessary information.
• Scheduling appointments and coordinating follow-up visits.
• Answering routine questions in person and over the phone with good service.
• Carrying out clerical tasks: copying, scanning, faxing, sorting and mail.
• Creating and maintaining patient health records.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Education

High School Diploma or GED

Associate's or Bachelor's degree (preferred)

Tools

EMR systems

Job description

Job Title: Patient Services Rep

Location: Barnabas Health Medical Group

Department Name: Nursing Float Pool

Req #: 0000261570

Status: Hourly

Shift: Day

Pay Range: $20.63- $25.71per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

As a Patient Service Representative (PSR), a typical day might include the following:

• Welcoming patients and performing patient check-in and check-out functions with professionalism and compassion.
• Preparing for patient visits by reviewing schedules and ensuring all necessary information is available.
• Scheduling patient appointments and coordinating follow-up visits as needed.
• Answering routine questions in person and over the telephone while providing exceptional customer service.
• Performing clerical responsibilities including copying, scanning, faxing, sorting, and distributing mail.
• Creating, maintaining, filing, and organizing patient health record information.
• Coordinating with insurance providers and handling pre-authorizations and certifications as necessary.
• Protecting patient privacy and contributing to a safe, efficient, and welcoming practice environment.

The Patient Service Representative (PSR) role might be for you if:

• You are passionate about delivering excellent customer service and creating a positive patient experience.
• You communicate clearly and compassionately with patients, families, and team members.
• You stay organized and can effectively manage multiple priorities in a fast-paced environment.
• You pay close attention to detail and value accuracy in your work.
• You work well independently and collaboratively as part of a team.
• You lead with integrity and are proud to represent the RWJBarnabas Health mission, vision, and values.
• Schedule: Day shift, Monday through Friday, shifts range from 7:00am-3:30pm to 9:30am-6:00pm, Per Diem

To be considered for this opportunity, you must have a High School Diploma or General Education Degree (GED) and relevant experience and/or training. Candidates must demonstrate a clear understanding of the importance of patient satisfaction and safety and possess strong oral and written communication skills. Preferred qualifications include an Associate's or Bachelor's degree, previous medical receptionist or general office experience, and knowledge of medical terminology and electronic medical record (EMR) systems. Travel between satellite offices required.