Patient Services Rep

Orthopedic Associates of Lancaster, LTD; Roseville (PA); On-site; USD 22,000 - 33,000; Full time

Job summary

Orthopedic Associates of Lancaster, LTD is seeking a friendly Patient Services Representative to join our front desk team. You will greet patients, check-in, and manage demographic and insurance information in our EMR system.

Responsibilities include collecting copays, scheduling follow-up appointments, preparing forms, and ensuring the waiting area stays welcoming and organized while maintaining HIPAA compliance.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Strong computer and communication skills.
• Medical background or degree preferred.

Responsibilities

• Greet patients and visitors in a prompt, courteous manner.
• Verify demographic and insurance information in EMR.
• Collect copays and schedule follow-up appointments.
• Balance receipts and maintain waiting area.
• Complete HIPAA releases and document imaging as required.

Skills

Customer service

Communication skills

Computer skills

Education

High school diploma or GED

Associate’s or Bachelor’s degree preferred

Tools

EMR system

Job description

Patient Services RepresentativeOrthopedic Associates of Lancaster (OAL) is one of the most respected orthopedic practices in the area, providing trusted care for generations throughout Central Pennsylvania. Our Locations consist of Lancaster, Willow Street, Manheim, Lebanon, and Ephrata, PA. OAL is a progressive practice that prides itself on quality service and patient care.Job DescriptionWith a customer service focus, the Patient Services Representative will greet, check-in patients, oversee all patient demographic, insurance card scanning, have required paperwork filled out/signed, collection of necessary account balances and procedure visits.Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:Greet patients and visitors in a prompt, courteous and helpful mannerGenerating patient care forms and monitoring them for completeness and legibility. Forwarding forms to correct departments / support staffPrepare and distribute appropriate paperwork to the patient for signature and completionContact billing for inquiries from the patientMonitoring patient wait times. Alerting appropriate staff when wait times are excessiveMaintain patient waiting area. Maintain coffee levels, magazines, and cleanliness of waiting areaStocking stations when requiredVerify demographic and insurance information and update as necessary in EMRVerify patient paperwork for completion and scan documents, insurance card(s) and photo identification into EMRVerify current information for upcoming appointments.Complete daily reminder calls for patient appointmentsScanning of patient medical documents for Intake, as directed or requiredComplete and verify meaningful use fields are completed for complianceCollect appropriate copays and Medical Records feesObtain HIPPA release documentation, verification of identity for Medical RecordsUpdate insurance if missing or inaccurate from EMR system and report to billing.Scheduling follow-up appointments and tests, helping patients secure referrals when necessaryCoordinating the delivery of internal services such as patient x-ray disks, forms, test results, etc.Analyzing physician orders and charge slips to determine patient financial and insurance carrier mandated responsibilitiesKeeping records of money collected. Balancing receipts at the end of shiftOther duties as assigned.Required Education and Experience:High school diploma or GED is required.Minimum one year of customer service is requiredPreferred Education and Experience:Medical background preferredAssociate’s and/or a Bachelor’s Degree is preferred.Strong computer skillsExcellent communication skillsAt OAL and its affiliated organizations, we are dedicated to fostering an inclusive workplace environment. Discrimination against qualified individuals based on protected veteran status, disability, race, color, religion, sex, national origin, sexual orientation/gender identity, or any other legally protected category is strictly prohibited by applicable federal, state, or local laws. We actively engage in affirmative action initiatives to recruit, hire, and promote individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status, or disability.Equal Employment Opportunity (EEO) Compliance:We are committed to ensuring accessibility for all users on our website. If you encounter any accessibility issues or require assistance with the application process, please contact our Human Resources department at [e-mail].