Patient Services Rep (74051)

Orthopedic Associates of Lancaster; Lancaster, Willow Street, Manheim (Lancaster County, PA, PA); On-site; USD 32,000 - 45,000; Full time

Job summary

Orthopedic Associates of Lancaster is seeking a Patient Services Representative to support front desk operations at OAL Spooky Nook in Manheim, PA. The role focuses on welcoming patients, checking in, maintaining demographics, scanning insurance cards, collecting balances, and ensuring paperwork is complete.

The ideal candidate has a high school diploma or GED and at least one year of customer service experience, plus strong computer skills and excellent communication.

Qualifications

• High school diploma or GED is required.
• Minimum one year of customer service is required.
• Strong computer skills and excellent communication are preferred.

Responsibilities

• Greet patients and visitors in a prompt, courteous and helpful manner.
• Generate and monitor patient care forms for completeness and legibility.
• Prepare and distribute appropriate paperwork to the patient for signature and completion.
• Contact billing for inquiries from the patient.
• Verify demographic and insurance information in EMR and update as necessary.
• Schedule follow-up appointments and tests, assisting with referrals when needed.

Skills

Customer service

Communication

Computer skills

Education

High school diploma or GED

Tools

EMR software

Job description

Job Details

Job Location: OAL Spooky Nook - Manheim, PA 17545Education Level: High SchoolTravel Percentage: NegligibleJob Shift: DayJob Category: Admin - ClericalPatient Services Representative

Orthopedic Associates of Lancaster (OAL) is one of the most respected orthopedic practices in the area, providing trusted care for generations throughout Central Pennsylvania. Our Locations consist of Lancaster, Willow Street, Manheim, Lebanon, and Ephrata, PA. OAL is a progressive practice that prides itself on quality service and patient care.

Job Description

With a customer service focus, the Patient Services Representative will greet, check-in patients, oversee all patient demographic, insurance card scanning, have required paperwork filled out/signed, collection of necessary account balances and procedure visits.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Greet patients and visitors in a prompt, courteous and helpful manner
• Generating patient care forms and monitoring them for completeness and legibility. Forwarding forms to correct departments / support staff
• Prepare and distribute appropriate paperwork to the patient for signature and completion
• Contact billing for inquiries from the patient
• Monitoring patient wait times. Alerting appropriate staff when wait times are excessive
• Maintain patient waiting area. Maintain coffee levels, magazines, and cleanliness of waiting area
• Stocking stations when required
• Verify demographic and insurance information and update as necessary in EMR
• Verify patient paperwork for completion and scan documents, insurance card(s) and photo identification into EMR
• Verify current information for upcoming appointments.
• Complete daily reminder calls for patient appointments
• Scanning of patient medical documents for Intake, as directed or required
• Complete and verify meaningful use fields are completed for compliance
• Collect appropriate copays and Medical Records fees
• Obtain HIPPA release documentation, verification of identity for Medical Records
• Update insurance if missing or inaccurate from EMR system and report to billing.
• Scheduling follow-up appointments and tests, helping patients secure referrals when necessary
• Coordinating the delivery of internal services such as patient x-ray disks, forms, test results, etc.
• Analyzing physician orders and charge slips to determine patient financial and insurance carrier mandated responsibilities
• Keeping records of money collected. Balancing receipts at the end of shift
• Other duties as assigned.

QualificationsRequired Education and Experience

• High school diploma or GED is required.
• Minimum one year of customer service is required

Preferred Education and Experience

• Medical background preferred
• Associate’s and/or a Bachelor’s Degree is preferred.
• Strong computer skills
• Excellent communication skills

At OAL and its affiliated organizations, we are dedicated to fostering an inclusive workplace environment. Discrimination against qualified individuals based on protected veteran status, disability, race, color, religion, sex, national origin, sexual orientation/gender identity, or any other legally protected category is strictly prohibited by applicable federal, state, or local laws. We actively engage in affirmative action initiatives to recruit, hire, and promote individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status, or disability.

Equal Employment Opportunity (EEO) Compliance

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