Part-time Patient Services Representative

Orthopedic Associates of Lancaster, LTD; North Cornwall Township (PA); On-site; USD 19,286 - 27,552; Part time

Job summary

Orthopedic Associates of Lancaster, LTD is seeking a Part-time Patient Services Representative for our urgent care in Lancaster, PA. The role focuses on greeting patients, checking in, verifying demographics and insurance, scanning documents into the EMR, and collecting copays and fees.

The position requires strong customer service and communication skills, with an emphasis on accuracy and efficiency. Evenings and weekends are required, and the role operates on-site at our Lancaster location

Qualifications

• High school diploma or GED required.
• Minimum one year of customer service experience required.
• Medical background preferred.
• Associate’s or Bachelor’s degree preferred.
• Strong computer and communication skills required.

Responsibilities

• Greet patients and visitors in a prompt, courteous manner.
• Check-in patients and verify demographics and insurance.
• Scan insurance cards and upload documents into EMR.
• Collect copays and fees and balance receipts.
• Schedule follow-up appointments and coordinate referrals.

Skills

Customer service

Communication skills

Computer skills

Attention to detail

Education

High school diploma or GED

Associate’s degree

Bachelor’s degree

Tools

EMR system

Job description

Patient Services Representative, Part-timeOrthopedic Associates of Lancaster (OAL) is one of the most respected orthopedic practices in the area, providing trusted care for generations throughout Central Pennsylvania. Our Locations consist of Lancaster, Willow Street, Manheim, Lebanon, and Ephrata. PA. OAL is a progressive practice that prides itself on quality service and patient care.Job DescriptionWith a customer service focus, the Patient Services Representative will greet, check-in patients, oversee all patient demographic, insurance card scanning, have required paperwork filled out/signed, collection of necessary account balances and procedure visits. This position has a unique schedule working evenings and weekends on a part-time basis at our Orthopedic Urgent Care in our Lancaster location.Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:Greet patients and visitors in a prompt, courteous and helpful mannerGenerating patient care forms and monitoring them for completeness and legibility. Forwarding forms to correct departments / support staffPrepare and distribute appropriate paperwork to the patient for signature and completionContact billing for inquiries from the patientMonitoring patient wait times. Alerting appropriate staff when wait times are excessiveMaintain patient waiting area. Maintain coffee levels, magazines, and cleanliness of waiting areaStocking stations when requiredVerify demographic and insurance information and update as necessary in EMRVerify patient paperwork for completion and scan documents, insurance card(s) and photo identification into EMRVerify current information for upcoming appointments.Complete daily reminder calls for patient appointmentsScanning of patient medical documents for Intake, as directed or requiredComplete and verify meaningful use fields are completed for complianceCollect appropriate copays and Medical Records feesObtain HIPPA release documentation, verification of identity for Medical RecordsUpdate insurance if missing or inaccurate from EMR system and report to billing.Scheduling follow-up appointments and tests, helping patients secure referrals when necessaryCoordinating the delivery of internal services such as patient x-ray disks, forms, test results, etc.Analyzing physician orders and charge slips to determine patient financial and insurance carrier mandated responsibilitiesKeeping records of money collected. Balancing receipts at the end of shiftOther duties as assigned.Required Education and Experience:High school diploma or GED is required.Minimum one year of customer service is requiredPreferred Education and Experience:Medical background preferredAssociate’s and/or a Bachelor’s Degree is preferred.Strong computer skillsGood communication skillsOAL and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. OAL and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.EEO is The LawWe endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.For accommodation requests, please contact Human Resources at [e-mail].