Patient Services Rep (74024)

Orthopedic Associates of Lancaster; Manheim, Lebanon (PA, Lebanon County); On-site; USD 32,000 - 42,000; Full time

Job summary

Orthopedic Associates of Lancaster is seeking a Patient Services Representative at our Lebanon location. The role focuses on greeting patients, collecting copays, and ensuring accurate demographic and insurance information in the EMR.

You will handle intake paperwork, support scheduling, and assist billing with inquiries in a fast-paced clinical office. Ideal candidates have a high school diploma, at least one year of customer service experience, and strong computer skills.

Qualifications

• High school diploma or GED required.
• Minimum one year of customer service experience required.
• Strong computer skills and excellent communication skills preferred.

Responsibilities

• Greet patients and visitors in a courteous and helpful manner.
• Verify demographics and insurance information in EMR.
• Collect copays and handle billing inquiries.
• Prepare and distribute intake paperwork for signature and completeness.
• Schedule follow-up appointments and tests as needed.
• Maintain waiting area and assist with patient flow and referrals.

Skills

Customer service

Communication skills

Education

High school diploma or GED

Associate’s degree preferred

Tools

EMR

Job description

Job Details

Job Location: OAL Lebanon - Lebanon, PA 17042

Education Level: High School

Travel Percentage: Negligible

Job Shift: Day

Job Category: Admin - Clerical

Job Title: Patient Services Representative

Job Description

With a customer service focus, the Patient Services Representative will greet, check-in patients, oversee all patient demographic, insurance card scanning, have required paperwork filled out/signed, collection of necessary account balances and procedure visits.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Greet patients and visitors in a prompt, courteous and helpful manner
• Generating patient care forms and monitoring them for completeness and legibility. Forwarding forms to correct departments / support staff
• Prepare and distribute appropriate paperwork to the patient for signature and completion
• Contact billing for inquiries from the patient
• Monitoring patient wait times. Alerting appropriate staff when wait times are excessive
• Maintain patient waiting area. Maintain coffee levels, magazines, and cleanliness of waiting area
• Stocking stations when required
• Verify demographic and insurance information and update as necessary in EMR
• Verify patient paperwork for completion and scan documents, insurance card(s) and photo identification into EMR
• Verify current information for upcoming appointments
• Complete daily reminder calls for patient appointments
• Scanning of patient medical documents for Intake, as directed or required
• Complete and verify meaningful use fields are completed for compliance
• Collect appropriate copays and Medical Records fees
• Obtain HIPPA release documentation, verification of identity for Medical Records
• Update insurance if missing or inaccurate from EMR system and report to billing
• Scheduling follow-up appointments and tests, helping patients secure referrals when necessary
• Coordinating the delivery of internal services such as patient x-ray disks, forms, test results, etc.
• Analyzing physician orders and charge slips to determine patient financial and insurance carrier mandated responsibilities
• Keeping records of money collected. Balancing receipts at the end of shift
• Other duties as assigned.

Qualifications Required Education and Experience

• High school diploma or GED is required.
• Minimum one year of customer service is required

Preferred Education and Experience

• Medical background preferred
• Associate’s and/or a Bachelor’s Degree is preferred.
• Strong computer skills
• Excellent communication skills

Equal Employment Opportunity (EEO) Compliance

At OAL and its affiliated organizations, we are dedicated to fostering an inclusive workplace environment. Discrimination against qualified individuals based on protected veteran status, disability, race, color, religion, sex, national origin, sexual orientation/gender identity, or any other legally protected category is strictly prohibited by applicable federal, state, or local laws. We actively engage in affirmative action initiatives to recruit, hire, and promote individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status, or disability.

We are committed to ensuring accessibility for all users on our website. If you encounter any accessibility issues or require assistance with the application process, please contact our Human Resources department at [e-mail].