Patient Services Rep

RWJBarnabas Health; Old Bridge Township (NJ); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Vision insurance

Paid time off

Long term disability

Tuition reimbursement

Job summary

RWJBarnabas Health is seeking a Patient Services Representative at Old Bridge HUB to support patient check-in/out, appointment scheduling, and records management. This fast-paced, patient-focused role partners with physicians and staff to deliver efficient day-to-day operations.

Ideal candidates communicate clearly, stay organized, and excel in a busy environment while upholding RWJBarnabas Health values and patient privacy standards.

Qualifications

• High School Diploma or GED required.
• Strong communication and customer service skills.
• Experience in medical front desk or related setting preferred.
• Familiarity with EMR systems is a plus.

Responsibilities

• Welcoming and checking in/out patients with professionalism.
• Scheduling appointments and coordinating follow-up visits.
• Reviewing schedules and ensuring all information is available.
• Handling routine questions in person and by phone with great service.
• Maintaining patient health records and ensuring privacy and accuracy.
• Coordinating with insurance providers for pre-authorizations when needed.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Education

High School Diploma or GED

Associate's or Bachelor's preferred

Tools

EMR systems

Scheduling software

Job description

vision insurance, paid time off, long term disability, tuition reimbursement

Patient Services Rep

• Req #: 0000257979
• Category: Revenue Cycle and Patient Access
• Status: Full-Time
• Shift: Day
• Facility: Barnabas Health Medical Group
• Department: Old Bridge HUB
• Pay Range: $20.63 - $25.71 per hour
• Location: 1980 Highway US-9, Old Bridge, NJ 08857

Job Title: Patient Services Rep

Location: Old Bridge HUB

Department Name: Old Bridge HUB

Req #: 0000257979

Status: Hourly

Shift: Day

Pay Range: $20.63 - $25.71 per hour

Pay Transparency

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

About the role

Our Patient Services Reps are the heartbeat of the patient experience. Step into a fast-paced, patient-focused role where every interaction makes a difference. As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ensure efficient day-to-day operations.

The Patient Service Representative (PSR) may be the perfect role for you if you enjoy helping others, thrive in a busy environment, and are passionate about creating positive experiences for patients and their families. If you are organized, customer-service driven, and motivated to make a meaningful impact with every interaction, this position provides the opportunity, challenge, and purpose you are seeking.

Typical day

• Welcoming patients and performing patient check-in and check-out functions with professionalism and compassion.
• Preparing for patient visits by reviewing schedules and ensuring all necessary information is available.
• Scheduling patient appointments and coordinating follow-up visits as needed.
• Answering routine questions in person and over the telephone while providing exceptional customer service.
• Performing clerical responsibilities including copying, scanning, faxing, sorting, and distributing mail.
• Creating, maintaining, filing, and organizing patient health record information.
• Coordinating with insurance providers and handling pre-authorizations and certifications as necessary.
• Protecting patient privacy and contributing to a safe, efficient, and welcoming practice environment.

Ideal candidate

• You are passionate about delivering excellent customer service and creating a positive patient experience.
• You communicate clearly and compassionately with patients, families, and team members.
• You stay organized and can effectively manage multiple priorities in a fast-paced environment.
• You pay close attention to detail and value accuracy in your work.
• You work well independently and collaboratively as part of a team.
• You lead with integrity and are proud to represent the RWJBarnabas Health mission, vision, and values.
• Schedule: Monday through Friday 8:00am-5:00pm, Full-Time 40 hours per week

Qualifications

To be considered for this opportunity, you must have a High School Diploma or General Education Degree (GED) and relevant experience and/or training. Candidates must demonstrate a clear understanding of the importance of patient satisfaction and safety and possess strong oral and written communication skills. Preferred qualifications include an Associate's or Bachelor's degree, 1-2 years of previous medical receptionist or general office experience, and knowledge of medical terminology and electronic medical record (EMR) systems.

Benefits

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is an Equal Opportunity Employer