Patient Services Rep

RWJBarnabas Health

West Orange (NJ)

On-site

USD 29,000 - 36,000

Full time

5 days ago

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Benefits offered by this job

PTO

Medical Insurance

Dental & Vision Insurance

Retirement Plans

Short/Long Term Disability

Life & AD Insurance

Tuition Reimbursement

FSA

Wellness Programs

Voluntary Benefits

Partner Discounts

Job summary

RWJBarnabas Health is seeking a Patient Service Representative (PSR) in the MG Pediatric ENT West Orange practice. You will greet and check in patients, review schedules, and coordinate visits while handling routine questions with empathy and professionalism.

You will manage health records, liaise with insurance, and protect patient privacy, contributing to a smooth, patient-centered experience and efficient daily operations.

Qualifications

High School Diploma or GED required and relevant experience or training.
Clear understanding of patient satisfaction and safety; strong oral and written communication skills.
Preferred qualifications include an Associate's or Bachelor's degree, prior medical receptionist or office experience, and knowledge of medical terminology and EMR systems.

Responsibilities

Welcoming patients and performing check-in and check-out with professionalism and compassion.
Review schedules and prepare for patient visits; ensure information is available.
Schedule appointments and coordinate follow-up visits.
Answer routine questions in person or by phone with excellent service.
Perform clerical duties including copying, scanning, faxing, sorting and mail distribution.
Create, maintain and organize patient health records.
Coordinate with insurance providers and handle pre-authorizations and certifications as needed.
Protect patient privacy and maintain a safe, welcoming practice environment.

Skills

Customer service

Communication

Organization

Attention to detail

Teamwork

Independence

Education

High School Diploma or GED

Associate's degree

Bachelor's degree

Tools

EMR systems

Job description

Job Title: Patient Services Rep

Location: Barnabas Health Medical Group

Department Name: MG Pediatric ENT West Orange

Req #: 0000263873

Status: Hourly

Shift: Day

Pay Range: $21.07 - $26.22 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Our Patient Services Reps are the heartbeat of the patient experience. Step into a fast-paced, patient-focused role where every interaction makes a difference. As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ensure efficient day-to-day operations.

The Patient Service Representative (PSR) may be the perfect role for you if you enjoy helping others, thrive in a busy environment, and are passionate about creating positive experiences for patients and their families. If you are organized, customer-service driven, and motivated to make a meaningful impact with every interaction, this position provides the opportunity, challenge, and purpose you are seeking.

As a Patient Service Representative (PSR), a typical day might include the following:

Welcoming patients and performing patient check-in and check-out functions with professionalism and compassion.
Preparing for patient visits by reviewing schedules and ensuring all necessary information is available.
Scheduling patient appointments and coordinating follow-up visits as needed.
Answering routine questions in person and over the telephone while providing exceptional customer service.
Performing clerical responsibilities including copying, scanning, faxing, sorting, and distributing mail.
Creating, maintaining, filing, and organizing patient health record information.
Coordinating with insurance providers and handling pre-authorizations and certifications as necessary.
Protecting patient privacy and contributing to a safe, efficient, and welcoming practice environment.

The Patient Service Representative (PSR) role might be for you if:

You are passionate about delivering excellent customer service and creating a positive patient experience.
You communicate clearly and compassionately with patients, families, and team members.
You stay organized and can effectively manage multiple priorities in a fast-paced environment.
You pay close attention to detail and value accuracy in your work.
You work well independently and collaboratively as part of a team.
You lead with integrity and are proud to represent the RWJBarnabas Health mission, vision, and values.
Schedule: Day shift, Monday through Friday 8:00am-4:30pm, Full-Time 40 hours per week

To be considered for this opportunity, you must have a High School Diploma or General Education Degree (GED) and relevant experience and/or training. Candidates must demonstrate a clear understanding of the importance of patient satisfaction and safety and possess strong oral and written communication skills. Preferred qualifications include an Associate's or Bachelor's degree, previous medical receptionist or general office experience, and knowledge of medical terminology and electronic medical record (EMR) systems. Bilingual (Spanish/English) highly preferred.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.