Patient Services & Registration Specialist Evenings/Weekend

Baystate Health; Springfield, Northern (MA, KY); Hybrid; USD 37,000 - 54,000; Full time

Job summary

Baystate Health is seeking a patient registration specialist at the BMC Main Campus to support exceptional patient-centered care. You will greet patients, collect demographics and insurance details, verify referrals, and manage registration and scheduling workflows.

This role emphasizes HIPAA compliance and accurate data entry to maintain smooth operations across departments. Responsibilities include coordinating with teams to ensure timely provider updates, handling calls, and supporting image

Qualifications

• Experience or education equivalent to HS graduation.
• 6 months of preferred experience in healthcare or customer service.
• Strong communication and multitasking abilities.

Responsibilities

• Greet patients and verify demographics and insurance information.
• Register patients and collect co-pay/deductibles, ensuring confidentiality.
• Answer phones, manage calls, and route to appropriate departments.
• Review orders and maintain daily rosters and patient records.
• Assist with image release processes and compliance with HIPAA.

Skills

Medical terminology

Microsoft Office

Customer service

Language skills

Education

High School Diploma or equivalent

Tools

Billing systems

Job description

Baystate Health is seeking a patient registration specialist at the BMC Main Campus to support exceptional patient-centered care. You will greet patients, collect demographics and insurance details, verify referrals, and manage registration and scheduling workflows.

This role emphasizes HIPAA compliance and accurate data entry to maintain smooth operations across departments. Responsibilities include coordinating with teams to ensure timely provider updates, handling calls, and supporting image