Patient Services & Registration Specialist

Cooper Norcross Health; Mount Laurel Township (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

Cooper Norcross Health is seeking a Front Desk Registration Specialist to greet patients, register them accurately, and verify insurance. You will support scheduling, pre-certifications, and referrals while upholding our patient-centric standards.

The role requires excellent communication, teamwork, and the ability to manage multiple tasks in a fast-paced healthcare environment, ensuring a smooth patient experience from arrival to outreach.

Qualifications

• Minimum one year of recent registration or billing experience in a medical facility.
• Proficiency in patient registration, scheduling, and insurance pre-certifications.
• Epic experience preferred; strong organizational and customer service skills.
• Excellent written and verbal communication and teamwork abilities.

Responsibilities

• Greet patients and guests using AIDET principles and perform full registration.
• Update demographics, insurance information, and obtain signatures.
• Coordinate patient outreach and confirmations via MyChart or phone.
• Collect co-pays and reconcile cash drawer.
• Schedule appointments across multiple services and maintain accurate records.
• Maintain knowledge of regulatory standards and patient rights.

Skills

Patient registration

Scheduling

Insurance pre-certifications

Authorizations and referrals

Epic experience

Customer service

Communication skills

Teamwork

Organizational skills

Education

High School Diploma or equivalent

Tools

Epic

Job description

Cooper Norcross Health is seeking a Front Desk Registration Specialist to greet patients, register them accurately, and verify insurance. You will support scheduling, pre-certifications, and referrals while upholding our patient-centric standards.

The role requires excellent communication, teamwork, and the ability to manage multiple tasks in a fast-paced healthcare environment, ensuring a smooth patient experience from arrival to outreach.