Patient Services & Registration Specialist

Kaiser Permanente; Downey (CA); On-site; USD 38,000 - 47,000; Full time

Job summary

Kaiser Permanente in Downey, CA is seeking a Service Representative-Ambulatory Services to act as the first point of contact for members and patients. You will assist with registration, scheduling, and navigation through the medical center, while upholding KP policies and providing excellent customer service.

The role emphasizes cash handling, using KP systems, and coordinating services to address member needs in a fast-paced environment. Weekend and holiday coverage may be required.

Qualifications

• Experience in high-volume customer service environments.
• Cash handling or equivalent experience.
• Excellent written and verbal communication skills.

Responsibilities

• Greets members/patients and provides reception services.
• Schedules and registers appointments and follow-ups.
• Verifies benefits and demographic information in the system.
• Responds to member needs and assists with care location navigation.
• Maintains patient confidentiality and uses KP systems for transactions.

Skills

Customer service

Cash handling

Keyboarding proficiency

Multi-line telephones

Written and oral communication

Education

High School Diploma or GED

Job description

Kaiser Permanente in Downey, CA is seeking a Service Representative-Ambulatory Services to act as the first point of contact for members and patients. You will assist with registration, scheduling, and navigation through the medical center, while upholding KP policies and providing excellent customer service.

The role emphasizes cash handling, using KP systems, and coordinating services to address member needs in a fast-paced environment. Weekend and holiday coverage may be required.