Patient Access & Registration Specialist

TEKsystems; Los Angeles (CA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems seeks a Patient Services Representative in Los Angeles to be the first point of contact for patients and visitors, handling registration, scheduling, insurance verification, and HIPAA documentation to ensure a seamless patient experience.

The role requires managing front desk operations, collecting payments, and coordinating appointments across providers while maintaining accurate EMR records in a fast-paced healthcare setting.

Qualifications

• Minimum of one (1) year of experience in a medical front office, patient access, or healthcare administrative role.
• Minimum of one (1) year of experience performing insurance eligibility and verification for commercial, federal, and state-sponsored health plans.
• Minimum of one (1) year of experience using electronic medical records (EMR), patient registration systems, and scheduling software.
• Strong interpersonal, communication, and customer service skills.
• Ability to multitask in a fast-paced healthcare environment while maintaining accuracy and attention to detail.

Responsibilities

• Welcome patients and visitors in a professional, friendly, and compassionate manner.
• Assist patients throughout the check-in and check-out process, ensuring a positive and efficient experience.
• Address patient inquiries, concerns, and service requests promptly while maintaining excellent customer service standards.
• Promote patient satisfaction initiatives and assist with patient feedback and survey participation.
• Complete patient registration activities, including demographic updates, consent forms, HIPAA documentation, and insurance verification.
• Verify insurance eligibility for federal, state, and commercial health plans at each patient encounter.
• Confirm primary and secondary insurance coverage, update payer information, and maintain accurate insurance records.
• Review insurance cards and government-issued identification to ensure accurate patient and coverage information.
• Collect patient financial responsibilities, including co-payments, co-insurance, share-of-cost amounts, and self-pay balances.
• Maintain accurate provider schedules, coordinating appointments for physicians, advanced practice providers, laboratory services, nursing visits, and other ancillary services.
• Conduct appointment reminder calls, no-show outreach, and follow-up scheduling activities.
• Answer and route incoming telephone calls professionally and efficiently.
• Support electronic medical record (EMR) management by filing, retrieving, updating, and forwarding patient records as needed.
• Maintain confidentiality of patient information and adhere to all HIPAA regulations and organizational policies.

Skills

Patient Service

Customer Service

Insurance Verification

Medical Scheduling

Patient Registration

EMR

Healthcare Administration

Front Desk Operations

Medical Office Procedures

Telephone Communication

Job description

TEKsystems seeks a Patient Services Representative in Los Angeles to be the first point of contact for patients and visitors, handling registration, scheduling, insurance verification, and HIPAA documentation to ensure a seamless patient experience.

The role requires managing front desk operations, collecting payments, and coordinating appointments across providers while maintaining accurate EMR records in a fast-paced healthcare setting.