Patient Services & Registration Specialist

Patient First; Columbia (MD); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

401(k) Retirement Plan (with employer

Paid Annual Leave

Volunteer Time Off Pay

Bereavement Leave

Overtime Pay

Holiday Pay

Discounted medical treatment

Recruitment bonus

Patient Care Performance bonus

Weekend bonus

Job summary

Patient First in Columbia, MD is seeking a courteous front desk associate to support patient flow, registration, billing, and reception. You will verify demographics, explain billing policies, and assist with cash handling and office duties.

The role emphasizes accurate data entry, strong communication, and teamwork while delivering compassionate service to patients and families. Training provided, benefits included.

Qualifications

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to staffing issues, center emergency, or reduced work.

Responsibilities

• Assist patients using the kiosk prior to registration.
• Escort patients to the treatment area for registration and evaluation.
• Respect physicians and nurses requests in a timely manner.
• Explain billing policies and insurable vs. non-insurable charges.
• Register patients accurately and provide excellent customer service.
• Verify patient demographics, health, pharmacy and insurance information.
• Answer billing questions and provide itemized statements.
• Refer billing questions to appropriate parties.
• Handle cash and issue receipts for visits and services.
• Discharge patients and process incurred charges.
• Complete cash management duties and balance money at shift end.
• Handle correspondence and documents as directed.
• Maintain the front office and stock supplies.
• Respond to calls and distribute messages promptly.
• Demonstrate understanding of the EMR system.
• Receive, move, and stock ordered supplies.
• Attend staff meetings and be available as needed.
• Provide positive, warm, and friendly service in all interactions.

Skills

Typing

Communication

Multitasking

Customer service

Education

High school diploma or equivalent

Job description

Patient First in Columbia, MD is seeking a courteous front desk associate to support patient flow, registration, billing, and reception. You will verify demographics, explain billing policies, and assist with cash handling and office duties.

The role emphasizes accurate data entry, strong communication, and teamwork while delivering compassionate service to patients and families. Training provided, benefits included.