Patient Services Receptionist - Medical Office

Premise Health Inc.; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Job summary

Premise Health Inc. seeks a Full Time Medical Office Receptionist to support client employees at our Health Center in Philadelphia, PA. You will manage front desk duties, schedule appointments, greet visitors, verify records, and handle billing and payments with accuracy.

This role emphasizes outstanding customer service, professionalism, and teamwork. The ideal candidate has a high school diploma or GED, a front office certificate, and at least three years in a medical front desk or service

Qualifications

• High school diploma or GED required.
• One year certificate from college or technical school with concentration in front office support for medical settings preferred.
• At least 3 years experience in a front desk/customer service related field required.
• Experience in a medical office preferred.

Responsibilities

• Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts.
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
• Schedules appointments and enters appointment date and time into computerized scheduler.
• Conducts reminder calls to all patients.
• Greets and directs patients, salespeople, and visitors.
• Registers patients by verifying that patient’s record is up to date and accurate.
• Coordinates referrals for patients through insurance and other physician offices or specialists.
• Prepares all billings in computerized system for processing by finance.
• Collects payment from patients and reconciles daily cash reports.
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Ability to identify and solve problems in a timely manner; gathering and analyzing information skillfully, developing alternate solutions.
• Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things.
• Conducts self with professionalism and in a tactful manner, treating others with respect and consideration.
• Follows through on commitments.
• Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations.
• Demonstrates ability to perform and maintain Annual Competencies
• May require other duties as assigned.

Skills

Customer service

Interpersonal skills

Professionalism

Education

High school diploma/GED

Front office certificate

Job description

Premise Health Inc. seeks a Full Time Medical Office Receptionist to support client employees at our Health Center in Philadelphia, PA. You will manage front desk duties, schedule appointments, greet visitors, verify records, and handle billing and payments with accuracy.

This role emphasizes outstanding customer service, professionalism, and teamwork. The ideal candidate has a high school diploma or GED, a front office certificate, and at least three years in a medical front desk or service