Patient Experience & Front Desk Coordinator

Texas Physical Therapy Specialists; Boerne (TX); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid Time Off

Family Building and Parental Leave

401(k) with employer matching

Onboarding and development plan

Clear growth pathways

Collaborative team culture

Job summary

Confluent Health, LLC is seeking a Care Coordinator in Boerne, TX to provide a warm, organized first impression and smooth front desk operations in a fast-paced clinic. You will handle check-in/check-out, scheduling, insurance verification, and patient communication, ensuring a calm, patient-centered environment from the first contact through every visit.

The role emphasizes accurate payments processing, referral coordination, and collaborative teamwork with clinicians, leadership, and billing

Qualifications

• High School Diploma or GED required.
• Experience in a medical front desk or healthcare setting preferred but not required.
• Strong communication, organization, multitasking and follow-up skills.
• Comfort with computers, phones, scheduling systems, EMR, email and basic spreadsheets.
• Ability to discuss payments and basic insurance information professionally.
• Calm, patient-centered approach with attention to detail.

Responsibilities

• Create a welcoming, professional first impression for patients and visitors.
• Manage front desk operations including check-in/out, scheduling, verification and calls.
• Review and follow up on referrals, update patient records and explain next steps.
• Keep patient flow moving by confirming appointments and managing waitlists.
• Collect copays and payments accurately with basic reconciliation when needed.
• Protect patient privacy and HIPAA compliance in all interactions.

Skills

Communication

Organization

Multitasking

Follow-up

Scheduling systems

Customer service

Proactive support

Education

High School Diploma or GED

Job description

Confluent Health, LLC is seeking a Care Coordinator in Boerne, TX to provide a warm, organized first impression and smooth front desk operations in a fast-paced clinic. You will handle check-in/check-out, scheduling, insurance verification, and patient communication, ensuring a calm, patient-centered environment from the first contact through every visit.

The role emphasizes accurate payments processing, referral coordination, and collaborative teamwork with clinicians, leadership, and billing