Patient Services Pro: Front Desk & Care Coordination

Hmixray; New York (NY); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

HSA funded

401(k) match

Free imaging services

Job summary

Hmixray is seeking a Patient Service Representative to join our radiology team in New York. You will greet patients, verify insurance, collect payments, and coordinate with back-office staff to ensure a smooth patient journey.

The ideal candidate has strong interpersonal skills, professional demeanor, and the ability to multitask in a fast-paced healthcare environment. Prior radiology or medical office experience is a plus.

Qualifications

• High School Diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge and recent medical/radiology office experience is preferred.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients
• Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

Skills

Customer service

Communication

Multitasking

Professionalism

Education

High School Diploma or GED

Tools

Computer skills

Job description

Hmixray is seeking a Patient Service Representative to join our radiology team in New York. You will greet patients, verify insurance, collect payments, and coordinate with back-office staff to ensure a smooth patient journey.

The ideal candidate has strong interpersonal skills, professional demeanor, and the ability to multitask in a fast-paced healthcare environment. Prior radiology or medical office experience is a plus.