Patient Experience Coordinator — Front Desk & Scheduling

Hmixray; Edison (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Health savings account

Wellness dollars

401k match

Free imaging for you & family

Job summary

Hmixray is seeking a Patient Service Representative to greet and register patients, verify insurance, collect co-pays, schedule appointments, and coordinate with back-office staff in a radiology setting.

You will ensure accuracy of documentation, safeguard patient information, and deliver world-class customer service in a fast-paced healthcare environment, with opportunities for advancement.

Qualifications

• Genuine passion for customer service and professional conduct in all situations.
• Effective and professional communication with patients, guests and colleagues.
• Ability to thrive in a fast-paced environment and prioritize work.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Verify insurance and collect signatures; ensure documentation accuracy.
• Collect co-pays and fees; log payments.
• Answer and transfer incoming calls; schedule and confirm appointments.
• Provide patient orientation for safety protocols and directions to facilities.
• Coordinate with back-office staff for timely care.
• Safeguard patient information and on-site medications.
• Maintain professional conduct with patients and staff.

Skills

Communication

Customer service

Multitasking

Professional communication

Education

High School Diploma or GED

Job description

Hmixray is seeking a Patient Service Representative to greet and register patients, verify insurance, collect co-pays, schedule appointments, and coordinate with back-office staff in a radiology setting.

You will ensure accuracy of documentation, safeguard patient information, and deliver world-class customer service in a fast-paced healthcare environment, with opportunities for advancement.