Patient Services Pro – Flexible Schedule & Growth

WellStreet; West Bloomfield Charter Township (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Prescription Coverage

Pet Insurance

PTO & Holidays

401K Matching

Wellness Program

Professional Development

Job summary

Corewell Health Urgent Care is seeking a Patient Service Representative to be the first point of contact, ensuring a welcoming and efficient patient experience at our West Bloomfield location in Michigan. You will handle front-office operations, patient data, and insurance verification in a fast-paced clinical setting.

The role emphasizes customer service, problem-solving, and teamwork, with full-time hours and a 3-day/12-hour shift pattern (8 AM–8 PM).

Qualifications

• Education: High school diploma or equivalent; Medical Administrative Assistant certificate a plus.
• Experience: 1+ year in a medical office or healthcare setting preferred.
• Skills: Strong communication, attention to detail, and multitasking in a busy environment.

Responsibilities

• Warm Welcome: Greet and assist patients and visitors with a positive attitude.
• Patient and Business Documentation: Maintain confidentiality and organize documents.
• Insurance Verification: Verify eligibility and explain payment policies.
• Financial Responsibility: Collect patient financial responsibilities.
• Collaborative Support: Assist practice manager, providers, and staff as needed.
• Compliance: Follow HIPAA/OSHA and regulatory guidelines.
• Administrative Duties: Perform office procedures and operate medical equipment.
• Quality Assurance: Ensure compliance with QA programs and CLIA requirements.
• Travel Requirement: Travel to other Corewell Health Urgent Care locations as needed.

Skills

Strong communication

Attention to detail

Multitasking

Education

High school diploma

Medical Administrative Assistant certificate

Tools

EPIC EMR

Job description

Corewell Health Urgent Care is seeking a Patient Service Representative to be the first point of contact, ensuring a welcoming and efficient patient experience at our West Bloomfield location in Michigan. You will handle front-office operations, patient data, and insurance verification in a fast-paced clinical setting.

The role emphasizes customer service, problem-solving, and teamwork, with full-time hours and a 3-day/12-hour shift pattern (8 AM–8 PM).