Patient Services Pro – Eye Care Registration & Billing

Atrium Health Floyd; Rome (GA); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Retirement plans

Educational Assistance Program

Job summary

Atrium Health Floyd is seeking a motivated Patient Services Representative I to greet patients, handle registrations, verify demographics and insurance, and collect patient liabilities. The role supports financial clearance workflows and referrals to financial counseling as needed.

The position requires strong communication, multitasking in a high-volume setting, and proficiency with MS Office and ADT systems. Work is performed in an on-site ophthalmology department with standard hours.

Qualifications

• High school diploma or GED; patient access experience preferred.
• Experience with Medicare, HIPAA, EMTALA rules and insurance pre-certification requirements.
• Strong communication, math, and data interpretation skills.
• Proficiency in Microsoft Outlook, Word and Excel; familiarity with ADT systems.

Responsibilities

• Greet patients and manage patient flow efficiently.
• Verify and update patient demographics and insurance information.
• Complete walk-in registrations and assist with financial clearance.
• Collect and calculate patient financial liability; collect balances.
• Refer patients to Financial Counselor when needed.
• Close visits: schedule follow-ups and collect payments.
• Know Medicare/Medicaid rules and third-party payer requirements.
• Maintain professional relations with patients and staff; communicate issues to management.
• Meet productivity and accuracy targets; support process improvements.

Skills

Problem solving

Medical terminology

Communication skills

MS Office

HIPAA knowledge

Reading comprehension

ADT software

Basic math

Education

High school diploma or GED

Tools

ADT software

Microsoft Outlook

Word

Excel

Job description

Atrium Health Floyd is seeking a motivated Patient Services Representative I to greet patients, handle registrations, verify demographics and insurance, and collect patient liabilities. The role supports financial clearance workflows and referrals to financial counseling as needed.

The position requires strong communication, multitasking in a high-volume setting, and proficiency with MS Office and ADT systems. Work is performed in an on-site ophthalmology department with standard hours.