Patient Services & Office Support Specialist

WEST MICHIGAN COMMUNITY MENTAL HEALTH SYSTEM; Ludington (MI); On-site; USD 54,644,000 - 69,027,000; Full time

Job summary

WEST MICHIGAN COMMUNITY MENTAL HEALTH SYSTEM is seeking a full-time Support Services Representative in Baldwin. You will handle general office administration, scheduling, intake support, and data entry across WMCMH systems to support clinical teams.

Responsibilities include front-desk duties, opening/closing the office, maintaining equipment, and assisting with coordinating care across multiple WMCMH locations. Strong secretarial and customer service skills are essential.

Qualifications

• High school diploma or GED required.
• Two years office experience in health care or business setting preferred.
• Strong secretarial, office management, data and computer skills required.
• Excellent customer service and communication skills needed.
• Ability to multi-task and manage time effectively.
• Valid driver's license and transportation to multiple sites may be required.

Responsibilities

• Provide general office management and administrative support.
• Schedule appointments and coordinate with WMCMH staff including BHUC.
• Assist with intake documentation and patient check-in/out.
• Enter consumer data and process clinical records across WMCMH systems.
• Open/close office and maintain reception area and equipment.

Skills

Secretarial skills

Office management

Data handling

Computer skills

Customer service

Planning & time management

Team & collaboration

R3 proficiency

Education

High school diploma or GED

Tools

R3

Job description

WEST MICHIGAN COMMUNITY MENTAL HEALTH SYSTEM is seeking a full-time Support Services Representative in Baldwin. You will handle general office administration, scheduling, intake support, and data entry across WMCMH systems to support clinical teams.

Responsibilities include front-desk duties, opening/closing the office, maintaining equipment, and assisting with coordinating care across multiple WMCMH locations. Strong secretarial and customer service skills are essential.