Support Services Representative - Baldwin

WEST MICHIGAN COMMUNITY MENTAL HEALTH SYSTEM; Ludington (MI); On-site; USD 54,644,000 - 69,027,000; Full time

Job summary

WEST MICHIGAN COMMUNITY MENTAL HEALTH SYSTEM is seeking a full-time Support Services Representative in Baldwin. You will handle general office administration, scheduling, intake support, and data entry across WMCMH systems to support clinical teams.

Responsibilities include front-desk duties, opening/closing the office, maintaining equipment, and assisting with coordinating care across multiple WMCMH locations. Strong secretarial and customer service skills are essential.

Qualifications

• High school diploma or GED required.
• Two years office experience in health care or business setting preferred.
• Strong secretarial, office management, data and computer skills required.
• Excellent customer service and communication skills needed.
• Ability to multi-task and manage time effectively.
• Valid driver's license and transportation to multiple sites may be required.

Responsibilities

• Provide general office management and administrative support.
• Schedule appointments and coordinate with WMCMH staff including BHUC.
• Assist with intake documentation and patient check-in/out.
• Enter consumer data and process clinical records across WMCMH systems.
• Open/close office and maintain reception area and equipment.

Skills

Secretarial skills

Office management

Data handling

Computer skills

Customer service

Planning & time management

Team & collaboration

R3 proficiency

Education

High school diploma or GED

Tools

R3

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Pay Range: $19.07 - $24.09

The Support Services Representative is responsible for providing general office management, clerical, and administrative functions. Specific areas of responsibility include, but are not limited to, scheduling appointments, facilitate getting consumers to the appropriate WMCMH staff member, including our Behavioral Health Urgent Care (BHUC), perform receptionist duties, including assisting consumers in the WMCMH intake process, assisting consumers in completing required annual paperwork, assist consumers during check-in and check-out, obtaining signatures, responsible for opening and closing office, turning office equipment on in the morning and off in evenings, ensuring office equipment is in working order, and reception area is maintained. Entering consumer data in a variety of WMCMH computer modules; perform clinical record functions such as processing, scanning/indexing, routing and releasing clinical documentation; releasing of information; completing timely correspondence; anticipating needs and assisting the clinical team(s). Assisting with administrative duties and troubleshooting administrative issues; and providing back-up as needed across all Support Services Representatives.

The key competencies needed for the Support Services Representative include strong secretarial, office management, data, computer, support of customer relations, patient care and office business services, planning/organizing/prioritizing, communication, and time management skills. The individual in this position must also promote and ensure confidentiality for all WMCMH consumers, be able to multitask and, also possess computer, typing, grammar, punctuation, proofreading, transcription, multi-line phone, and strong team and collaboration skills. This person must pay strong attention to detail to ensure a high level of accuracy and be self-directed, flexible, and adaptable to change, solution-focused and able to exercise sound independent decision-making and judgment – all while providing excellent internal and external customer service. The individual in this position must exhibit the ability to maintain composure when interacting with staff, consumers, and stakeholders. The employee will complete all other administrative tasks as needed in various program and administrative areas assigned by supervisor. This position is assigned to a base primary location with routine travel to other sites based on consumer or agency needs.

Position Requirements

• High school diploma or GED required.
• Two years office experience in a business or health care setting desired.
• Course work in business subjects preferred.
• Strong secretarial, office management, data, and computer skills
• Strong customer service/customer relation skills (for internal and external customers)
• Strong planning, organizing, prioritizing and time management skills
• Strong team and collaboration skills
• Strong computer/technical skills – ability to work proficiently in a number of computer programs, R3, etc.
• Strong communication skills (both written and verbal)
• Strong ability to multi-task and pay attention to detail in order to ensure a high level of accuracy
• Ability to be self-directed and exercise sound independent decision-making and judgment
• Ability to be flexible, adaptable to change, solution-focused, prompt and professional
• Must possess a valid driver’s license and provide own transportation to and from meetings and activities at varying work locations including all agency locations in Lake, Mason, and Oceana Counties.
• Lived experiences with mental illness/Developmental Disabilities/Substance Use Disorders valued.

Full-Time/Part-Time Full-Time

Pay Range $19.07 - $24.09

Position Support Services Representative

Location Baldwin

This position is currently accepting applications.