Patient Services & Office Specialist

Performance Home Medical; Vancouver (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

AD&D

401k

Employee Assistance Program (EAP)

8 paid holidays

Job summary

Performance Home Medical is seeking a motivated, high-energy individual to join our Customer Service Team as a Branch Office Specialist in Vancouver, WA. You will assist patients with check-ins, insurance details, equipment questions, and scheduling while maintaining exceptional patient care standards.

We value reliability, detail orientation, and strong communication. Experience in healthcare customer service is a plus, with comprehensive on-the-job training provided to ensure success within a

Qualifications

• Responsible, reliable, and detail oriented with the ability to multitask in a fast-paced environment.
• Excellent people skills to interact with patients, referral sources, and insurance companies by phone and online.
• Healthcare customer service experience is a plus but not required; training provided for medical equipment.

Responsibilities

• Assist walk-in patients with check-in for appointments, re-supplies, challenges, or equipment questions.
• Explain insurance coverage criteria to dispense accurate information to patients.
• Answer incoming phone calls promptly and courteously; route inquiries as needed.
• Schedule patient appointments and support clinicians as directed.
• Troubleshoot patient equipment issues in person or over the phone.
• Operate phone systems professionally and maintain clear, empathetic communication.

Skills

Customer service

Healthcare knowledge

Multitasking

Communication skills

Attention to detail

Tools

Phone systems

Computer skills

Job description

Performance Home Medical is seeking a motivated, high-energy individual to join our Customer Service Team as a Branch Office Specialist in Vancouver, WA. You will assist patients with check-ins, insurance details, equipment questions, and scheduling while maintaining exceptional patient care standards.

We value reliability, detail orientation, and strong communication. Experience in healthcare customer service is a plus, with comprehensive on-the-job training provided to ensure success within a