Branch Office Specialist: Patient Care & Scheduling

Performance Home Medical; Yakima (WA); On-site; USD 32,000 - 42,000; Full time

Job summary

Performance Home Medical is seeking a motivated Branch Office Specialist to join our Customer Service team in Yakima, WA. You will assist walk-in patients, handle check-ins for appointments, resupply needs, and answer questions about equipment and insurance coverage with professionalism and empathy.

We value reliability, strong communication, and the ability to multitask in a fast-paced environment. Training is provided, and we offer a comprehensive benefits package and a collaborative,

Qualifications

• Healthcare customer service experience is a plus but not required.
• Background in medical equipment is preferred but training is provided.
• Excellent verbal and written communication skills.
• Able to multitask in a fast-paced environment.
• Typing speed of at least 30 wpm is expected.

Responsibilities

• Assist walk-in patients with check-in for appointments, resupplies, questions or concerns.
• Understand insurance coverage criteria to provide accurate information to patients.
• Respond to incoming phone calls in a courteous, efficient manner.
• Schedule patient appointments and assist Clinicians as directed.
• Route and reconcile undetermined tickets and troubleshoot patient equipment issues.

Skills

Customer service

Communication skills

Typing speed

De-escalation

Team player

Tools

CRM software

Phone systems

Microsoft Office

Job description

Performance Home Medical is seeking a motivated Branch Office Specialist to join our Customer Service team in Yakima, WA. You will assist walk-in patients, handle check-ins for appointments, resupply needs, and answer questions about equipment and insurance coverage with professionalism and empathy.

We value reliability, strong communication, and the ability to multitask in a fast-paced environment. Training is provided, and we offer a comprehensive benefits package and a collaborative,