Branch Office Specialist (Floater) - Yakima, WA & Kennewick, WA

Performance Home Medical; Yakima (WA); On-site; USD 32,000 - 42,000; Full time

Job summary

Performance Home Medical is seeking a motivated Branch Office Specialist to join our Customer Service team in Yakima, WA. You will assist walk-in patients, handle check-ins for appointments, resupply needs, and answer questions about equipment and insurance coverage with professionalism and empathy.

We value reliability, strong communication, and the ability to multitask in a fast-paced environment. Training is provided, and we offer a comprehensive benefits package and a collaborative,

Qualifications

• Healthcare customer service experience is a plus but not required.
• Background in medical equipment is preferred but training is provided.
• Excellent verbal and written communication skills.
• Able to multitask in a fast-paced environment.
• Typing speed of at least 30 wpm is expected.

Responsibilities

• Assist walk-in patients with check-in for appointments, resupplies, questions or concerns.
• Understand insurance coverage criteria to provide accurate information to patients.
• Respond to incoming phone calls in a courteous, efficient manner.
• Schedule patient appointments and assist Clinicians as directed.
• Route and reconcile undetermined tickets and troubleshoot patient equipment issues.

Skills

Customer service

Communication skills

Typing speed

De-escalation

Team player

Tools

CRM software

Phone systems

Microsoft Office

Job description

Performance Home Medical has been a leader in providing quality products and services since 1995.At Performance Home Medical, our patients come first. Using the latest technology and best clinical support, we help our patients take control of their conditions and live longer and healthier.We are seeking a motivated, high energy, individual to join our Customer Service Team as a Branch Office Specialist. As a part of our Customer Service team, you must be responsible, reliable, detail orientated and can multitask in a fast-paced environment. You must also have good people skills to deal with patients, referral sources, and insurance companies on the phone and internet. Previous professional experience or educational background in healthcare customer service or is a plus but not required. A background in medical equipment preferred but we will train the right candidate.We’ve got a fun, positive, performance-oriented team with a great culture and offer an extensive benefits package including Medical, Dental, Vision, Life, AD&D, 401k, EAP, 8 paid holidays and more. We also offer a comprehensive onboarding and training program to help ensure your success.Job descriptions and needs would entail but not limited to:Assist with walk-in patient with check in for appointments, re-supplies, challenges, or questions they may have regarding their equipment, or any inquires.Understand insurance coverage criteria to dispense correct information to the patient.Approach each patient in a professional and courteous manner.Daily scanning.Routing and reconciliation of undetermined tickets.Answer incoming phone calls in an efficient and courteous manner.All other tasks that may be assigned by the direct supervisor or manager.Will provide on the job trainingTechnologically proficient with strong computer skills.Compassionate and empathetic with a commitment to providing the highest level of patient/customer care.Responsible and reliable.Quick learner.Team player that will contribute to a professional and fun working environment.Skilled in the art of de-escalation when problems arise.Troubleshooting patient issues with equipment, in person and over the phone.Operate phone systems in a professional manner.Excellent communication skills, both verbal and written.Problem solver with a demonstrated track record of high performance.Positive attitude and a willingness to assist the team as needed.Highly organized and detail oriented.Scheduling patient appointments and assisting Clinicians as directed.Ability to type minimum of 30 words per min.