Branch Office Specialist - Houston South, TX (54453)

Performance Home Medical; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k

Job summary

Performance Home Medical in Houston is seeking a Branch Office Specialist to join our Customer Service team. You will assist patients and referral sources with check-in, re-supplies, questions about equipment, and insurance details, in a fast-paced, friendly environment.

The role emphasizes patient care, reliable teamwork, and the ability to learn on the job. Training is provided, and the company offers a comprehensive benefits package and a positive, performance-driven culture.

Qualifications

• Technologically proficient with strong computer skills.
• Compassionate and empathetic with a commitment to patient/customer care.
• Responsible and reliable.
• Quick learner and team player.
• Able to de-escalate conflicts and provide problem solving.
• Excellent verbal and written communication skills.
• Efficient in scheduling and multitasking with attention to detail.

Responsibilities

• Assist walk-in patients with check-in for appointments, re-supplies, challenges, or questions about equipment.
• Explain insurance coverage criteria to dispense accurate information.
• Maintain professional and courteous patient interactions.
• Daily scanning and routing/reconciliation of tickets.
• Answer incoming calls promptly and courteously.
• Perform other tasks assigned by supervisor or manager.
• Provide on-the-job training as needed.

Skills

Tech savvy

Empathy

Reliability

Quick learner

Team player

De-escalation

Troubleshooting

Phone etiquette

Verbal communication

Written communication

Organization

Typing 30 WPM

Job description

Job Details: Job Location: Houston South - Houston, TX, Position Type: Full Time, Salary Range: Undisclosed, Job Category: Customer Service, Performance Home Medical has been a leader in providing quality products and services since 1995.

At Performance Home Medical, our patients come first. Using the latest technology and best clinical support, we help our patients take control of their conditions and live longer and healthier.

We are seeking a motivated, high energy, individual to join our Customer Service Team as a Branch Office Specialist. As a part of our Customer Service team, you must be responsible, reliable, detail orientated and can multitask in a fast-paced environment. You must also have good people skills to deal with patients, referral sources, and insurance companies on the phone and internet. Previous professional experience or educational background in healthcare customer service or is a plus but not required. A background in medical equipment preferred but we will train the right candidate.

We’ve got a fun, positive, performance-oriented team with a great culture and offer an extensive benefits package including Medical, Dental, Vision, Life, AD&D, 401k, EAP, 8 paid holidays and more. We also offer a comprehensive onboarding and training program to help ensure your success.

Job descriptions and needs would entail but not limited to:

• Assist with walk-in patient with check in for appointments, re-supplies, challenges, or questions they may have regarding their equipment, or any inquires.
• Understand insurance coverage criteria to dispense correct information to the patient.
• Approach each patient in a professional and courteous manner.
• Daily scanning.
• Routing and reconciliation of undetermined tickets.
• Answer incoming phone calls in an efficient and courteous manner.
• All other tasks that may be assigned by the direct supervisor or manager.
• Will provide on the job training

Qualifications:

• Technologically proficient with strong computer skills.
• Compassionate and empathetic with a commitment to providing the highest level of patient/customer care.
• Responsible and reliable.
• Quick learner.
• Team player that will contribute to a professional and fun working environment.
• Skilled in the art of de-escalation when problems arise.
• Troubleshooting patient issues with equipment, in person and over the phone.
• Operate phone systems in a professional manner.
• Excellent communication skills, both verbal and written.
• Problem solver with a demonstrated track record of high performance.
• Positive attitude and a willingness to assist the team as needed.
• Highly organized and detail oriented.
• Scheduling patient appointments and assisting Clinicians as directed.
• Ability to type minimum of 30 words per min.