Branch Office Specialist - Vancouver, WA (54435)

Performance Home Medical; Vancouver (WA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

401k

EAP (Employee Assistance Program)

8 paid holidays

Job summary

Performance Home Medical is seeking a Branch Office Specialist to join our Customer Service Team in Vancouver, WA. This full-time role requires reliability, multitasking in a fast-paced environment, and strong people skills to interact with patients, referral sources, and insurance companies.

The position offers a comprehensive benefits package including Medical, Dental, Vision, Life, AD&D, 401k, EAP, 8 paid holidays, and extensive onboarding and training.

Qualifications

• Technologically proficient with strong computer skills.
• Compassionate and empathetic with a commitment to patient/customer care.
• Excellent communication skills, both verbal and written.
• Scheduling patient appointments and assisting Clinicians as directed.
• Ability to type minimum of 30 words per min.

Responsibilities

• Assist with walk-in patient check-in for appointments, re-supplies, challenges, or questions regarding equipment or inquiries.
• Understand insurance coverage criteria to dispense correct information to the patient.
• Approach each patient in a professional and courteous manner.
• Daily scanning.
• Routing and reconciliation of undetermined tickets.
• Answer incoming phone calls in an efficient and courteous manner.
• All other tasks assigned by the supervisor or manager.
• Will provide on the job training.

Skills

Tech proficiency

Empathy

Communication

Scheduling

Typing speed

Team player

Job description

Job Details:

Job Location: Vancouver - Vancouver, WA, Position Type: Full Time, Salary Range: $19.00 - $23.00Hourly, Job Category: Customer Service

Performance Home Medical has been a leader in providing quality products and services since 1995.

At Performance Home Medical, our patients come first. Using the latest technology and best clinical support, we help our patients take control of their conditions and live longer and healthier.

We are seeking a motivated, high energy, individual to join our Customer Service Team as a Branch Office Specialist. As a part of our Customer Service team, you must be responsible, reliable, detail orientated and can multitask in a fast-paced environment. You must also have good people skills to deal with patients, referral sources, and insurance companies on the phone and internet. Previous professional experience or educational background in healthcare customer service or is a plus but not required. A background in medical equipment preferred but we will train the right candidate.

We’ve got a fun, positive, performance-oriented team with a great culture and offer an extensive benefits package including Medical, Dental, Vision, Life, AD&D, 401k, EAP, 8 paid holidays and more. We also offer a comprehensive onboarding and training program to help ensure your success.

Job descriptions and needs would entail but not limited to:

• Assist with walk-in patient with check in for appointments, re-supplies, challenges, or questions they may have regarding their equipment, or any inquires.
• Understand insurance coverage criteria to dispense correct information to the patient.
• Approach each patient in a professional and courteous manner.
• Daily scanning.
• Routing and reconciliation of undetermined tickets.
• Answer incoming phone calls in an efficient and courteous manner.
• All other tasks that may be assigned by the direct supervisor or manager.
• Will provide on the job training

Qualifications:

• Technologically proficient with strong computer skills.
• Compassionate and empathetic with a commitment to providing the highest level of patient/customer care.
• Responsible and reliable.
• Quick learner.
• Team player that will contribute to a professional and fun working environment.
• Skilled in the art of de-escalation when problems arise.
• Troubleshooting patient issues with equipment, in person and over the phone.
• Operate phone systems in a professional manner.
• Excellent communication skills, both verbal and written.
• Problem solver with a demonstrated track record of high performance.
• Positive attitude and a willingness to assist the team as needed.
• Highly organized and detail oriented.
• Scheduling patient appointments and assisting Clinicians as directed.
• Ability to type minimum of 30 words per min.