Branch Office Specialist: Patient Care & Admin

Performance Home Medical; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k

Job summary

Performance Home Medical in Houston is seeking a Branch Office Specialist to join our Customer Service team. You will assist patients and referral sources with check-in, re-supplies, questions about equipment, and insurance details, in a fast-paced, friendly environment.

The role emphasizes patient care, reliable teamwork, and the ability to learn on the job. Training is provided, and the company offers a comprehensive benefits package and a positive, performance-driven culture.

Qualifications

• Technologically proficient with strong computer skills.
• Compassionate and empathetic with a commitment to patient/customer care.
• Responsible and reliable.
• Quick learner and team player.
• Able to de-escalate conflicts and provide problem solving.
• Excellent verbal and written communication skills.
• Efficient in scheduling and multitasking with attention to detail.

Responsibilities

• Assist walk-in patients with check-in for appointments, re-supplies, challenges, or questions about equipment.
• Explain insurance coverage criteria to dispense accurate information.
• Maintain professional and courteous patient interactions.
• Daily scanning and routing/reconciliation of tickets.
• Answer incoming calls promptly and courteously.
• Perform other tasks assigned by supervisor or manager.
• Provide on-the-job training as needed.

Skills

Tech savvy

Empathy

Reliability

Quick learner

Team player

De-escalation

Troubleshooting

Phone etiquette

Verbal communication

Written communication

Organization

Typing 30 WPM

Job description

Performance Home Medical in Houston is seeking a Branch Office Specialist to join our Customer Service team. You will assist patients and referral sources with check-in, re-supplies, questions about equipment, and insurance details, in a fast-paced, friendly environment.

The role emphasizes patient care, reliable teamwork, and the ability to learn on the job. Training is provided, and the company offers a comprehensive benefits package and a positive, performance-driven culture.