Healthcare Branch Office Specialist – Patient Care

Performance Home Medical; Houston (TX); Presencial; USD 34.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

401(k)

Employee Assistance Program

8 paid holidays

Onboarding and training program

Descripción de la vacante

Performance Home Medical is seeking a motivated Branch Office Specialist to join our customer service team in Houston. You will handle walk-in patients, assist with check-ins for appointments, re-supplies, and equipment questions, and work with insurance information to provide accurate guidance.

Ideal candidates are reliable, detail-oriented, and able to multitask in a fast-paced healthcare setting. On-the-job training is provided, and a friendly, patient-focused attitude is essential.

Formación

• Healthcare customer service experience is a plus but not required.
• Background in medical equipment is preferred but training will be provided for the right candidate.
• Excellent communication skills in both verbal and written form.
• Technologically proficient with strong computer skills.

Responsabilidades

• Assist walk-in patients with check-in for appointments, re-supplies, challenges, or questions regarding their equipment.
• Understand insurance coverage criteria to dispense correct information to the patient.
• Approach each patient in a professional and courteous manner.
• Daily scanning.
• Routing and reconciliation of undetermined tickets.
• Answer incoming phone calls in an efficient and courteous manner.
• Schedule patient appointments and assist Clinicians as directed.
• Troubleshoot patient issues with equipment, in person and over the phone.
• Operate phone systems in a professional manner.
• Perform other tasks as assigned by the supervisor or manager.
• On-the-job training provided.

Conocimientos

Communication skills

Phone system proficiency

Typing 30 wpm

De-escalation

Healthcare customer service

Multitasking

Team player

Computer literacy

Descripción del empleo

Performance Home Medical is seeking a motivated Branch Office Specialist to join our customer service team in Houston. You will handle walk-in patients, assist with check-ins for appointments, re-supplies, and equipment questions, and work with insurance information to provide accurate guidance.

Ideal candidates are reliable, detail-oriented, and able to multitask in a fast-paced healthcare setting. On-the-job training is provided, and a friendly, patient-focused attitude is essential.