Patient Services Clerk - Front Desk (Medical Office)

Henry Ford Health; Southfield (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Henry Ford Health in Novi, MI is seeking a customer-focused Front Desk/Medical Office Administrative professional to support patients and visitors in a clinical setting. You will greet patients, verify demographics, schedule appointments, and handle check-in/check-out processes with accuracy.

The role requires attention to detail for insurance authorizations, medical record requests, and daily charge entry with co-pay collection.

Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required
• Medical office experience preferred

Responsibilities

• Greet patients and visitors, check patients in and out, and obtain necessary documentation
• Verify and enter demographic information
• Obtain and verify authorizations/precertification
• Complete medical record release requests and schedule/confirm patient appointments
• Enter, review and submit charges for patient procedures and services daily. Collect co-payments and reconcile all daily reports and deposits for accuracy
• Provide general office and clerical support to assigned area

Skills

Customer service

Clerical skills

Medical office experience

Education

High School diploma or equivalent

Tools

Medical office software

Job description

Henry Ford Health in Novi, MI is seeking a customer-focused Front Desk/Medical Office Administrative professional to support patients and visitors in a clinical setting. You will greet patients, verify demographics, schedule appointments, and handle check-in/check-out processes with accuracy.

The role requires attention to detail for insurance authorizations, medical record requests, and daily charge entry with co-pay collection.