Patient Services & Office Operations Lead

Allergy-Partners; Laurel (MD); On-site; USD 42,000 - 61,000; Full time

Job summary

Allergy Partners in Laurel, MD seeks an Office Coordinator to lead clerical activities, support clinical processes, and promote a high-quality patient experience. You will assist in hiring/training staff, manage front desk operations, and ensure efficient scheduling and billing workflows.

The ideal candidate has 3+ years in a medical office, familiarity with EMR and practice management systems, and strong communication skills. A supervisory background is a plus in this role.

Qualifications

• Three years of work experience in a medical office setting.
• One year of experience in an allergy practice preferred.
• Prior supervisory experience preferred.

Responsibilities

• Lead and coordinate clerical activities for daily practice operations.
• Ensure front office and clinical coverage and schedule staff accordingly.
• Collaborate with Manager/Physician to improve patient care and workflows.
• Manage patient billing activities including co-pays, deductibles, and collections.
• Review accounts receivable and address large balances or patterns with Management.
• Provide staff training, competency checks, and cross-training as needed.

Skills

Excellent communication

Analytical ability

Patient-centered approach

Professional appearance

Education

High School Diploma

Associate degree

Bachelor’s degree

Tools

Electronic Medical Record (EMR)

Practice management systems

Microsoft Office

Job description

Allergy Partners in Laurel, MD seeks an Office Coordinator to lead clerical activities, support clinical processes, and promote a high-quality patient experience. You will assist in hiring/training staff, manage front desk operations, and ensure efficient scheduling and billing workflows.

The ideal candidate has 3+ years in a medical office, familiarity with EMR and practice management systems, and strong communication skills. A supervisory background is a plus in this role.