Patient Services Lead: Front Desk & Care Coordination

Ohio State University Physicians; Columbus (OH); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Wellness program

Job summary

Ohio State University Physicians in Columbus, OH is seeking a Front Desk PSAs Lead to coordinate patient support services, greet visitors, and manage records in EMR or paper charts. The role covers scheduling, payments, referrals, and day-to-day office operations, with travel to other clinical facilities as needed.

Candidates should have strong customer service experience and solid communication skills. This position emphasizes reliability, attention to detail, and the ability to handle

Qualifications

• High School diploma or equivalent.
• At least 1 year of customer service experience.
• Strong problem-solving and multi-tasking abilities.
• Strong written and verbal communication skills.
• Excellent interpersonal skills for confidential situations.

Responsibilities

• Coordinate patient support services, route calls, greet patients, and maintain records.
• Assist with scheduling, payments, and office functions.
• Lead roles assist management with day-to-day operations.
• Manage referrals and medical records from referring offices.
• Schedule appointments and handle cash deposits as needed.
• Travel may be required to other clinical facilities.
• Maintain professionalism and attention to detail.

Skills

Customer service

Multi-tasking

Communication skills

Interpersonal skills

Education

High School diploma or equivalent

Job description

Ohio State University Physicians in Columbus, OH is seeking a Front Desk PSAs Lead to coordinate patient support services, greet visitors, and manage records in EMR or paper charts. The role covers scheduling, payments, referrals, and day-to-day office operations, with travel to other clinical facilities as needed.

Candidates should have strong customer service experience and solid communication skills. This position emphasizes reliability, attention to detail, and the ability to handle