Patient Services Medical Assistant — Front Office & Scheduling

Nhcare; Escondido (CA); Hybrid; USD 34,000 - 48,000; Full time

Job summary

Neighborhood Healthcare in Escondido, CA seeks a Patient Services Medical Assistant (PSMA) to support clinic operations, scheduling, and patient communications. The role covers front and back-office tasks, appointment reminders, and data entry in electronic health records, with a focus on accuracy and compassionate patient care.

The position requires a high school diploma or GED, a Medical Assistant certificate, and BLS certification on hire.

Qualifications

• High school diploma or GED required.
• Medical Assistant Certificate from an accredited program required.
• Current Basic Life Support (BLS) certification required upon hire and maintained.

Responsibilities

• Assess incoming calls and route to correct contact within the clinic.
• Correspond with patients, visitors, and staff via in-person, phone, or mail in a courteous manner.
• Make appointment reminder calls and prepare documents needed for visits.
• Prepare patient charts and verify appointments and registrations.
• Enter data into electronic scheduler and update patient records.
• Support clinic provider workflows and care teams to ensure efficient patient care.

Skills

Customer service

Bilingual (English/Spanish)

Education

High school diploma/GED

Medical Assistant Certificate

BLS certification (upon hire)

Tools

EMR systems

Job description

Neighborhood Healthcare in Escondido, CA seeks a Patient Services Medical Assistant (PSMA) to support clinic operations, scheduling, and patient communications. The role covers front and back-office tasks, appointment reminders, and data entry in electronic health records, with a focus on accuracy and compassionate patient care.

The position requires a high school diploma or GED, a Medical Assistant certificate, and BLS certification on hire.