Patient Services Manager: Dining & Mailroom Lead

Sodexo; Lafayette (LA); On-site; USD 56,000 - 73,000; Full time

Benefits offered by this job

Medical, Dental, Vision Care

401(k) Plan with Matching

Paid Time Off and Holidays

Tuition Reimbursement

Job summary

Sodexo is seeking a Patient Services Manager 1 for Our Lady of Lourdes Regional Medical Center in Lafayette, LA to oversee patient dining and mailroom services, ensuring efficient workflows, regulatory compliance, and a positive patient experience.

You will manage teams, set direction, and allocate resources, with responsibility for performance, scheduling, onboarding, and day-to-day operations in a healthcare setting. This role emphasizes service excellence and continuous improvement.

Qualifications

• Experience guiding frontline teams in service-driven operations.
• Knowledge of patient dining workflows and food safety standards.
• Staff scheduling, onboarding and day-to-day operational coordination.
• Commitment to service excellence and patient engagement.

Responsibilities

• Oversee two essential service areas—patient dining and mailroom—within hospital operations.
• Lead and develop frontline teams, set direction and allocate resources.
• Monitor quality, safety, and patient satisfaction, and drive continuous improvement.
• Ensure regulatory compliance and effective workflow management.

Skills

Frontline leadership

Healthcare services

Mailroom operations

Food service

Patient engagement

Scheduling

Onboarding

Quality monitoring

Food safety

Sanitation

Clinical nutrition standards

Education

Associate degreeor equivalent experience

Job description

Sodexo is seeking a Patient Services Manager 1 for Our Lady of Lourdes Regional Medical Center in Lafayette, LA to oversee patient dining and mailroom services, ensuring efficient workflows, regulatory compliance, and a positive patient experience.

You will manage teams, set direction, and allocate resources, with responsibility for performance, scheduling, onboarding, and day-to-day operations in a healthcare setting. This role emphasizes service excellence and continuous improvement.