Patient Services & Experience Manager

Sodexo; Oklahoma City (OK); Hybrid; USD 56,000 - 73,000; Full time

Benefits offered by this job

Medical care

Dental care

Vision care

Wellness programs

Job summary

Sodexo in Oklahoma City is seeking an operations leader to oversee mailroom services and patient dining, ensuring efficient workflows and compliant, high‑quality service for patients, staff, and visitors.

You will supervise frontline teams, set direction, and drive performance in a hospital setting, balancing guest experience with regulatory and safety standards. A strong focus on teamwork and patient satisfaction is essential.

Qualifications

• Experience guiding frontline teams in service-driven operations.
• Knowledge of patient dining workflows and food safety basics.
• Staff scheduling, onboarding, and day-to-day operational coordination.
• Commitment to service excellence through patient engagement and quality monitoring.

Responsibilities

• Lead mailroom and patient dining operations to ensure smooth workflows.
• Ensure regulatory compliance and maintain safety standards in service areas.
• Shape service quality to improve patient satisfaction and experience.
• Manage resources and supervise frontline staff to meet performance goals.

Skills

Frontline leadership

Operations coordination

Patient engagement

Regulatory compliance

Education

Associate degree or equivalent experience

Job description

Sodexo in Oklahoma City is seeking an operations leader to oversee mailroom services and patient dining, ensuring efficient workflows and compliant, high‑quality service for patients, staff, and visitors.

You will supervise frontline teams, set direction, and drive performance in a hospital setting, balancing guest experience with regulatory and safety standards. A strong focus on teamwork and patient satisfaction is essential.