Patient Services Lead - Dining & Mailroom Operations

Sodexo; Providence (RI); Hybrid; USD 62,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision Care and Welln

401(k) Plan with Matching

Paid Time Off and Company Holidays

Career Growth Opportunities and Tu it

Job summary

Sodexo is seeking a Patient Services leader in the Providence, RI area to oversee mailroom services and patient dining operations within a healthcare setting.

You will manage people, set direction, and deploy resources to ensure smooth operations, regulatory compliance, and a consistently positive patient experience. This role emphasizes service excellence, leadership, and collaboration with hospital staff.

Qualifications

• Experience guiding frontline teams in service-driven operations.
• Knowledge of patient dining workflows, food safety, sanitation, and clinical nutrition standards.
• Background in staff scheduling, onboarding, and day-to-day operational coordination.

Responsibilities

• Oversee mailroom services alongside patient dining operations.
• Set direction and deploy resources; manage performance and staffing decisions.
• Improve workflow efficiency and regulatory compliance.
• Lead frontline teams to ensure service excellence for patients, staff, and visitors.

Skills

Frontline leadership

Service-driven operations

Patient dining workflows

Food safety

Sanitation standards

Staff scheduling

Onboarding

Quality monitoring

Patient engagement

Education

Associate degree or equivalent experience

Job description

Sodexo is seeking a Patient Services leader in the Providence, RI area to oversee mailroom services and patient dining operations within a healthcare setting.

You will manage people, set direction, and deploy resources to ensure smooth operations, regulatory compliance, and a consistently positive patient experience. This role emphasizes service excellence, leadership, and collaboration with hospital staff.